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Start afresh or migrate to a more intelligent service management solution with Adaptavist

Putting ITSM at the heart of your digital transformation initiatives

A modern ITSM solution

40% of organisations are unhappy with their service management solution

Here are four reasons why:

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    16% are experiencing tool dissatisfaction
  • protect_money Icon
    14% are incurring excessive cost
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    13% want to adopt new ITSM processes
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    13% have tools that are end-of-life or simply outdated

Your options if your ITSM solution is not meeting your expectations:


Out with the old and in with the new approach. Migrate from one ITSM solution to another with confidence. Let us do the heavy lifting and ensure your solution is migrated correctly - taking your required products, apps, and processes to minimise disruptions to productivity. 

Lifting and shifting an ITSM solution
Help guiding you to a new ITSM solution

Start afresh

Transform your ITSM solution to deliver high-velocity services by building your solution from scratch. We understand vendors out of the box tool is not suitable for all organisations. Our experts take a deep dive into your operations to work with you to build the best solution to help you work smarter.

Already have Jira Software? Discover the unrivalled power of integrating Jira Software with Jira Service Management

We can help you get the most out of your Jira platforms by integrating them to elevate the capabilities of your IT teams.

Integrating tools together

Four advantages of integrating JSM with Jira Software


Drive collaboration


Save time and money with automation


Data and reporting

Work smarter

Work smarter and more efficiently

Adaptavist, your first choice solution partner to revolutionise your service management solution

Our breadth of expertise in ITSM and ESM

The Adaptavist Group delivers solutions that facilitate true digital transformation and provide a hassle-free customer experience. Nimaworks and venITure complement The Adaptavist group because of their unique expertise in areas of ITSM and ESM, as well as other practice areas such as Agile Transformation—further strengthening our ITSM offering. Making us the first choice solutions partner to build a complete turnkey solution, no matter how simple or complex your requirements.

nimaworks and venITure - part of the adaptavist group

A leading Atlassian Platinum Solution Partner

Atlassian recognises Adaptavist as a valued Solution Partner. We have extensive experience with Jira Service Management as a powerful ITSM tool, combined with deep knowledge and experience in providing a service that exceeds customer expectations.

Atlassian Platinum Solution Partner and Platinum Marketplace Partner
Atlassian ITSM Specialization

Atlassian ITSM Specialized Partner

A validation of our team's deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimise customer satisfaction and outcomes.

Learn more about IT and Enterprise Service Management

Major incident management

Major Incident Management challenges organisations are facing

Learn why you should be taking major incident management seriously.

Here are your options

Unhappy with your ITSm solution? Here are your options

Understand your options before deciding on changing your ITSM tool.


What is the difference between JSW and JSM?

JSM and Jira Software are often confused, find out what their key differences are.

Get in touch with our experts today