IT and Enterprise Service Management

Putting ITSM at the heart of your digital transformation initiatives

Benefits & Solutions Packages Case studies Resources

Build a service management solution your customers will love

IT Service Management (ITSM) and Enterprise Service Management (ESM) are practices that focus on how an organisation designs and delivers services to its customers.

We sculpt a solution with a holistic approach that is orientated around your customers whilst incorporating agile frameworks and DevOps-approved collaboration to produce high-velocity ITSM and ESM that will deliver an outstanding customer experience.

Benefits that add value to your organisation

We transform your ITSM into a modern solution that adds value, by elevating it to:

Empower your employees

We equip your teams with the tools and training they need to resolve issues themselves, instead of escalating for help.

Drive collaboration

Achieve DevOps success by connecting your teams with a highly collaborative ITSM solution, leading to faster response times and more effective allocation of activities.

Save time and money with automation

Streamline your processes to enable automation, allowing your teams to focus on higher priority projects–maximising the return on your operational costs.

Data and reporting

Allow IT leadership teams to identify areas for improvement with operator-friendly access to data and reporting functionality.

Future-proof & scaleable

Be prepared for the unexpected and uncontrollable factors that may impact the deliverability of your service, with an agile service that thrives in a high-velocity and dynamic environment.

Deliver exceptional customer service

Take a holistic approach to ITSM development by focusing equally on people, processes and technology, to deliver a service that provides value to the end-user.

A modern ITSM and ESM solution your customers will enjoy

The possibilities are endless with Adaptavist. We work with you to create the best solution for your organisation.

Discovery assessment

We’ll host a discovery workshop with key stakeholders to understand your current ITSM setup, requirements and expectations. To determine your ITSM maturity and the transformational readiness of your organisation.

Aligning our implementation roadmap with these findings, we'll provide a blueprint with recommendations about whether to replace, renew, enhance, rebuild or sunset existing applications.

Implementation and migration

Whether you’re looking to migrate from an existing ITSM tool to another, you’re looking for your first modern ITSM solution, or you’re wanting to migrate to the cloud, we will design and implement your full-scope strategy for a successful ITSM transformation.

No matter how complex your requirements are, our team of experts will support you in achieving your organisation's goals.

Optimisation

While many organisations pay for features and functions they don't use with off-the-shelf ITSM tools, our approach ensures you only invest in the technology your teams need.

We work closely with you to integrate the modules, add-on apps, services, and integrations that will add the most value for your teams, creating a bespoke and cost-effective ITSM platform that's optimised to meet your unique needs.

ITSM and ESM solution packages

Find a modern ITSM and ESM solution package that could transform your service into a high-performing arm of the business that exceeds your organisation's unique requirements.

Starter kit

Kickstart your ITSM or ESM transformation journey with our out-of-the-box package, which includes basic features to get you up and running.

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Professional

Accelerate your service maturity by gaining a 360-degree understanding of your existing ITSM set-up and receiving expert support from our team to optimise your ITSM or ESM solution to take it to the next level.

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Enterprise

A fully customised solution that is designed, built and implemented based on the unique requirements of your organisation whilst ensuring your services are fully secure, compliant and future-proof.

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Automate, customise and extend Jira Service Management with ScriptRunner

Unleash the full potential of Jira Service Management with ScriptRunner. Experience capabilities in Jira Service Management that you didn't know were possible, with built-in scripts that work out-of-the-box for simplicity. Speak to our team to understand how you can elevate your JSM instance with ScriptRunner.

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Migrate on-premise Jira Service Management to Cloud

Get ahead of your competition by increasing collaboration and innovation across your organisation by migrating your JSM solution from on-premise to Atlassian Cloud. Migrating to Cloud will not only make your solution more agile to changing circumstances, but it will also reduce your operational costs—due to no required server maintenance. Find out why migrating to Atlassian Cloud might be the right choice for your organisation.

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Apps for Jira Service Management

Mould JSM into a solution suitable for your organisation with Adaptavist's suite of integrations built for JSM. We have apps to ensure your data is kept safe, that gather your data in a manageable format to enable you to make informed data-driven decisions, as well as apps that will save you time by enhancing JSM's searchability. Find an app that is suited to your needs.

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Our breadth of expertise in ITSM and ESM

The Adaptavist Group delivers solutions that facilitate not only true digital transformation but also provide a hassle-free customer experience, from beginning to end and beyond, into our managed service capabilities. Nimaworks and venITure complement The Adaptavist group because of their unique expertise in areas of ITSM and ESM, aswell as other practice areas such as Agile Transformation—further strengthening our customer offering. Making us the first choice solutions partner to build a complete turnkey solution, no matter how simple or complex your requirements.

A leading Atlassian Platinum Solution Partner

Atlassian recognises Adaptavist as a valued Solution Partner. We have extensive experience with Jira Service Management as a powerful ITSM tool, combined with deep knowledge and experience in providing a service that exceeds customer expectations.

Atlassian ITSM Specialized Partner

A validation of our team's deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimise customer satisfaction and outcomes.

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