SITS 24 – The Service Desk & IT Support Show
Join Adaptavist as we return to the premier event for IT and service desk professionals in London. This conference brings together industry leaders, practitioners and innovators to explore the latest trends, technologies and strategies shaping the future of service delivery. We're excited to be a part of your journey to stay ahead in the rapidly evolving world of service management.
We'll see you there
Adaptavist is proud to sponsor and participate at SITS 2024. As a leading provider of innovative solutions for service management and IT operations, we are excited to connect with fellow professionals and showcase our latest solutions and tools designed to optimise your service desk delivery.
At Adaptavist's booth, expect dynamic talks and demos showcasing the latest innovations and best practices in service management. From customer success stories leveraging AI to hands-on demos of incident management and CMDB integration, our sessions promise valuable insights and practical solutions to elevate your service delivery. Come engage with our experts, customers and partners, ask burning questions, and discover how Adaptavist can empower your organisation's service management journey.
What to Expect
- Insightful sessions: Gain valuable insights from industry experts and thought leaders covering topics such as ITIL implementation, service automation, and customer experience optimisation. Visit Adaptavist's booth for a whole schedule of talks throughout the conference delivered by our experts on emerging trends, best practices, and future directions in service management.
- Networking Opportunities: Connect with peers, exchange ideas, and build lasting relationships with fellow service desk professionals, vendors, and experts in the field.
Come to our stand!
We have lots of exciting activities happening on our booth 261 this year and get involved with, from prize giveaways to expert talks, our stand is going to be buzzing with excitement and knowledge sharing of all things IT Service Management.
Expert mini-theatre talks and demo sessions
Join our experts to learn about trending and insightful topics that we believe are fundamental to staying ahead of the curve, providing a service your customers will love, and adding tangible value to your organisation.
Wednesday 17th April
11-11.30am - Talk - Customer success story: Improving the customer experiences with AI
Phill Fox, Principal Customer Success Advocate at Adaptavist and Martin Brignall, Developer Tooling Specialist at OVO Energy
Join Martin and Phill as they discuss how Ovo Energy improved the customer experience through implementing AI. See just some of the metrics of the improvements.
12-12.30pm - Talk - The untapped potential of integrating Jira Software with Jira Service Management
Richard Blunt, Technical Consultant at Adaptavist
The problem of organisational silos crippling team collaboration and efficiency is not a new one, we look at how Jira can help break those silos.
1-1.30pm - Talk - 'Ask our experts *almost* anything...'
Phill Fox, Principal Customer Success Advocate at Adaptavist and Richard Crampton, Principal Solutions Architect at Adaptavist
Come and see our experts with questions, problems, future plans or seek out general advice. We’ll be more than happy to help!
2-2.30pm - Talk - The power of Happy Signals integrating with JSM Cloud using SR4JC
Phill Fox, Principal Customer Success Advocate at Adaptavist and James Smith, Partner Development and Local MSP Lead
at HappySignals Ltd
Join Happy Signals and Adaptavist as we talk about how you can make sure that you continue to amaze and astound your customers with high quality support.
Plus, don't miss Phill Fox's talk Atlassian's booth (#250) at 2.50pm, Value streams for JSM & JSW integration, where you'll also be in with the chance to win fantastic prizes!
Thursday 18th April
11-11.30am - Talk - Enterprise Asset Management: Elevate and enhance the value of Atlassian Assets
Richard Crampton, Principal Solutions Architect at Adaptavist, Aaron Rice, Global Alliance Director at Device42 and Nikos Georgakopoulos, Delivery Operations Director at Nimaworks (part of The Adaptavist Group)
We'll begin with defining Asset Management and Atlassian’s vision, then move to value streams and short demos, sharing a customer success story. Aaron will delve into D42's background, ethos and discuss key tenants of ITAM, and CMDB. We'll conclude with best practices, key points, and audience questions.
12-12.30pm - Talk - JSM for ESM: Expanding outside of IT
Richard Blunt, Technical Consultant at Adaptavist
How Jira Service Management can be utilised beyond your IT team in other parts of your organisation, bridging gaps between teams.
1-1.30pm - Talk - 'Ask our experts *almost* anything...'
Phill Fox, Principal Customer Success Advocate at Adaptavist and Richard Crampton, Principal Solutions Architect at Adaptavist
Come and see our experts with questions, problems, future plans or seek out general advice. We’ll be more than happy to help!