Adaptavist EULA

Adaptavist EULA

Adaptavist End User License Agreement

This Adaptavist End User License Agreement dated 18th May 2020 (the “Agreement”) is between you and Adaptavist Ventures Limited (company number 10550338) and its affiliates (“Adaptavist”). If you are agreeing to this Agreement not as an individual but on behalf of your company, then “Customer”, “Licensee” or “you” means your company, and you are binding your company to this Agreement. Adaptavist may modify this Agreement from time to time, subject to the terms in section "Changes to this Agreement" below. 

By ordering, using or accessing Adaptavist products and services, you indicate your consent to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, you may not install, copy, download or otherwise use the software.

1 Scope of the Agreement

This Agreement governs your initial purchase as well as any future purchases made by you that reference this Agreement. This Agreement includes our Privacy Policy, our Terms and Conditions, and any other referenced policies and attachments. This Agreement applies to Adaptavist add-ons or plugins that you purchase from channels which include:

  • The Atlassian Marketplace
  • Adaptavist’s own marketplace
  • Adaptavist sales or client services team
  • Atlassian Experts or other partners and resellers who have the capacity to sell Adaptavist products
  • Power-Ups for Trello
  • Slack Marketplace
  • Other marketplaces, websites, or other mechanisms which sell Adaptavist products and may refer to this Agreement.

2 Types of Adaptavist Products

This Agreement governs Adaptavist’s commercially available and in some cases downloadable software products and services ("Software") as well as cloud-based products and services ("Hosted Services"), and any related support or maintenance services provided by Adaptavist.

2.1 Software

Software includes products which may have downloadable software components or applications, including categories of products that may be specific to Atlassian, such as Server (with a perpetual license) and Data Center (under a subscription license) applications. Software also includes computer software and source code, as well as associated media, icons, images, text files, pdfs or other static non-code assets contained within any form of software, printed materials, and “online” and electronic documentation and internet-based services.

2.2 Hosted Services

Hosted Services includes products and services which are commercially available via a cloud-based platform (or SaaS mechanism). Within the Atlassian context, this includes Cloud variants of Adaptavist products available via Atlassian Cloud platforms. This also includes Slack and Trello apps, which are made available via cloud-based SaaS platforms available from those vendors.

2.3 Products

Software and Hosted Services are referred together as "Products."

Please note, elements of Software may be available via Hosted Services and vice-versa. In such cases, all relevant terms in this Agreement still govern such elements.

3 Orders

"Order" means Adaptavist's applicable online order page(s), or the invoice or other ordering document provided by Adaptavist or 3rd party partner or marketplace (including for example Atlassian's Marketplace) describing the products, licenses and services you are ordering from us and, as applicable, their permitted scope of use. As applicable, the Order will identify items such as: (i) the Products, (ii) the number of Authorized Users, Subscription Term, domain(s) that may be associated with your use of the Products, and any other scope of use parameters and (iii) (for paid Orders) the amount or rate you will be charged, the billing and renewal terms, applicable currency, and form of payment. Orders may also include description of additional services such as support and No-Charge Products.

4 Account Registration

You may need to register for one or more of the following:

  • an Adaptavist account
  • an Atlassian account
  • a Slack account
  • a Trello account

in order to place orders or access or receive any Products. Any registration information that you provide to us or a third party must be accurate, current and complete. You must also update your information so that we may send notices, statements and other information to you by email or through your account. You are responsible for all actions taken through your accounts.

5 Authorized Users

Unless specified otherwise, only the specific individuals for whom you have paid the required fees and whom you designate through the applicable Product (“Authorized Users”) may access and use the Products. Authorized Users may be you or your Affiliates’ employees, representatives, consultants, contractors, agents, or other third parties who are acting for your benefit or on your behalf. You may increase the number of Authorized Users permitted to access your instance of the Product by placing a new Order or, in some cases, directly through the Product. In all cases, you must pay the applicable fee for the increased number of Authorized Users. You are responsible for compliance with this Agreement by all Authorized Users. All use of Products by you and your Authorized Users must be within the scope of use and solely for the benefit of you or your Affiliates. “Affiliate” means an entity which, directly or indirectly, owns or controls, is owned or is controlled by or is under common ownership or control with a party, where “control” means the power to direct the management or affairs of an entity, and “ownership” means the beneficial ownership of 50% (or, if the applicable jurisdiction does not allow majority ownership, the maximum amount permitted under such law) or more of the voting equity securities or other equivalent voting interests of the entity.

6 Software Terms

6.1 Your License Rights

Subject to the terms and conditions of this Agreement, Adaptavist grants you a non-exclusive, non-sublicenseable and non-transferable license to install and use the Software during the applicable License Term in accordance with this Agreement, excluding Hosting Services. The term of each Software license (“License Term”) will be specified in your Order. Your License Term will end upon any termination of this Agreement, even if it is identified as “perpetual” or if no expiration date is specified in your Order.

6.2 Number of Instances

Unless otherwise specified in your Order, for each Software license that you purchase, you may install one production instance of the Software on systems owned or operated by you (or your third party service providers so long as you remain responsible for their compliance with the terms and conditions of this Agreement).

6.3 Attribution

In any use of the Software, where such attribution is provided as part of the product, you must include the following attribution to Adaptavist on all user interfaces in the following format: “Powered by Adaptavist,” which must in every case include a hyperlink to http://www.adaptavist.com, and which must be in the same format as delivered in the Software.

6.4 Evaluation Licenses and Periods

Adaptavist may in its sole discretion provide evaluation copies of the Software for customers to assess the Software, which may not have full functionality. If the Software is only provided for evaluation purposes the rights of the Licensee are limited to this evaluation license which permits the Licensee to download, install, use and operate the Software for a limited period (“Evaluation Period”) and be accessed by a limited number of temporary users only, as determined by Adaptavist (“Evaluation Licence”). On the expiry of the Evaluation Period the Software will cease to function and the Licensee must remove and delete all copies of the Software in its possession.

7 Access to Hosted Services

7.1 Right to Access

Subject to the terms and conditions of this Agreement, Adaptavist may grant you a non-exclusive right to access to use the Hosted Services during the applicable Subscription Term (as defined below) in accordance with this Agreement, your applicable scope of use as defined in your Order, and the documentation. If Adaptavist offers client software (e.g., a desktop or mobile application) for any Hosted Service, you may use such software solely with the Hosted Service, subject to the terms and conditions of this Agreement. You acknowledge that our Hosted Services are on-line, subscription-based products and that we may make changes to the Hosted Services from time to time.

7.2 Subscription Terms and Renewals

Hosted Services are provided on a subscription basis for a set term specified in your Order (“Subscription Term”).

Except as otherwise specified in your Order, all subscriptions will automatically renew for periods equal to your initial Subscription Term (and you will be charged at the then-current rates) unless you cancel your subscription. If you cancel, your subscription will terminate at the end of then-current billing cycle, but you will not be entitled to any credits or refunds for amounts accrued or paid prior to such termination unless noted otherwise in your Order.

7.3 Credentials

You must ensure that all Authorized Users keep their user IDs and passwords for the Hosted Services strictly confidential and not share such information with any unauthorized person. User IDs are granted to individual, named persons and may not be shared. You are responsible for any and all actions taken using your accounts and passwords, and you agree to immediately notify us as well as Atlassian, Slack or Trello (as appropriate) of any unauthorized use of which you become aware.

7.4 Your Data

Your Data” means any data, content, code, video, images or other materials of any type that you upload, submit or otherwise transmit to or through Hosted Services. You will retain all right, title and interest in and to Your Data in the form provided to Adaptavist. Subject to the terms of this Agreement, you hereby grant to Adaptavist a non-exclusive, worldwide, royalty-free right to (a) collect, use, copy, store, transmit, modify and create derivative works of Your Data, in each case solely to the extent necessary to provide the applicable Hosted Service to you and (b) for Hosted Services that enable you to share Your Data or interact with other people, to distribute, publicly perform and display Your Data as you (or your Authorized Users) direct or enable through the Hosted Service. Adaptavist may also access your account or instance in order to respond to your support requests.

7.5 Security

Adaptavist implements security procedures to help protect Your Data from security attacks. However, you understand that use of the Hosted Services necessarily involves transmission of Your Data over networks that are not owned, operated or controlled by us, and we are not responsible for any of Your Data lost, altered, intercepted or stored across such networks. We cannot guarantee that our security procedures will be error-free, that transmissions of Your Data will always be secure or that unauthorized third parties will never be able to defeat our security measures or those of our third party service providers.

7.6 Storage Limits

There may be storage limits associated with a particular Hosted Service. These limits are described in the services descriptions on our websites or in the documentation for the particular Hosted Service. Adaptavist reserves the right to charge for additional storage or overage fees, up to triple the fees already being charged to you. We may impose new, or may modify existing, storage limits for the Hosted Services at any time in our discretion, with or without notice to you.

7.7 Fair Use Policy

If the Licensee is using Hosted Services, the Licensee understands and agrees to Adaptavist’s Fair Use for Hosted Services Policy. The Fair Use for Hosted Services Policy outlines constraints in the volume of use of the Hosted Services. That is, by providing the Licensee with access to Hosted Services, Adaptavist is essentially providing a service to the Licensee. In providing this service, Adaptavist incurs costs that vary depending on the Licensee’s use of the Hosted Service itself. Costs include payment for IT infrastructure (including processing power) on which the Hosted Service runs, and associated network connectivity. In order to provide a service at a fixed price to the Licensee, Adaptavist must contain overall costs, and therefore usage, to a certain level. The Licensee therefore acknowledges this.

Adaptavist will monitor use of the Hosted Services and determine whether the Licensee is in compliance. If the Licensee is not in compliance, the Licensee will be in "Breach of Fair Use," and Adaptavist may at its discretion suspend a Licensee’s access (right to use) the relevant Hosted Services. Adaptavist may also approach the Licensee in the interest of designing a customised service that could accommodate the Licensee’s usage requirements. In addition, Adaptavist will be entitled (without prejudice to any other right or claim that Adaptavist may have against Licensee) to charge Licensee, in addition to any other Fees payable by Licensee under this EULA, a fee calculated based on the volume of use which is in Breach of Fair Use, up to triple the fees already payable by Licensee.

8 Responsibility for Your Data

8.1 General

You must ensure that your use of all Your Data is at all times compliant with all applicable local, state, federal and international laws and regulations (“Laws”). You represent and warrant that:

8.1.1 you have obtained all necessary rights, releases and permissions to provide all Your Data to Adaptavist and to grant the rights granted to Adaptavist in this Agreement and

8.1.2 Your Data and its transfer to and use by Adaptavist as authorized by you under this Agreement do not violate any Laws (including without limitation those relating to export control and electronic communications) or rights of any third party, including without limitation any intellectual property rights, rights of privacy, or rights of publicity, and any use, collection and disclosure authorized herein is not inconsistent with the terms of any applicable privacy policies. Adaptavist assumes no responsibility or liability for Your Data, and you shall be solely responsible for Your Data and the consequences of using, disclosing, storing, or transmitting it.

8.2 Sensitive Data

You will not submit to the Hosted Services (or use the Hosted Services to collect):

8.2.1 any patient, medical or other protected health information regulated by HIPAA or any similar federal or state laws, rules or regulations; or

8.2.2 any other information subject to regulation or protection under specific laws such as the Gramm-Leach-Bliley Act (or related rules or regulations).

The above information mentioned in this clause "Sensitive Data" will be collectively referred to as “Sensitive Data”. You also acknowledge that Adaptavist is not acting as your Business Associate or Subcontractor (as such terms are defined and used in HIPAA) and that the Hosted Services are not HIPAA compliant. “HIPAA” means the Health Insurance Portability and Accountability Act, as amended and supplemented. Notwithstanding any other provision to the contrary, Adaptavist has no liability under this Agreement for Sensitive Data.

8.3 Indemnity for Your Data

You will defend, indemnify and hold harmless Adaptavist from and against any loss, cost, liability or damage, including attorneys’ fees, for which Adaptavist becomes liable arising from or relating to any claim relating to Your Data, including but not limited to any claim brought by a third party alleging that Your Data, or your use of the Hosted Services in breach of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law. This indemnification obligation is subject to your receiving

8.3.1 prompt written notice of such claim (but in any event notice in sufficient time for you to respond without prejudice);

8.3.2 the exclusive right to control and direct the investigation, defense, or settlement of such claim; and

8.3.3 all reasonable necessary cooperation of Adaptavist at your expense.

8.4 Removals and Suspension

Adaptavist has no obligation to monitor any content uploaded to the Hosted Services. Nonetheless, if we deem such action necessary based on your violation of this Agreement, we may (1) remove Your Data from the Hosted Services or (2) suspend your access to the Hosted Services. We will generally alert you when we take such action and give you a reasonable opportunity to cure your breach, but if we determine that your actions endanger the operation of the Hosted Service or other users, we may suspend your access immediately without notice. You will continue to be charged for the Hosted Service during any suspension period. We have no liability to you for removing or deleting Your Data from or suspending your access to any Hosted Services as described in this section.

8.5 Deletion at End of Subscription Term

We may remove or delete Your Data within a reasonable period of time after the termination of your Subscription Term subject to the terms of this Agreement.

9 Support and Maintenance

Adaptavist will provide the support and maintenance services where specified for the Products (“Support and Maintenance”) during the period for which you have paid the applicable fee. This Agreement applies to updates, supplements, add-on components, or Internet-based services components which includes use of “cloud” based applications, of the Software (“Supplementary Software”) that Adaptavist  may provide to the Licensee or make available to the Licensee after the date the Licensee obtains its initial copy of the Software, unless Adaptavist provides other terms along with any Supplementary Software. Adaptavist reserves the right to discontinue any Internet-based services provided to the Licensee or made available to the Licensee through the use of the Software. Any support services provided by Adaptavist and described separately in documentation to the Licensee specifically may be subject to the payment of additional Fees.

10 Financial Terms - Atlassian

10.1 Atlassian Apps Delivery

We will deliver the applicable license keys (in the case of Software) or login instructions (in the case of Hosted Services) to the email addresses specified in your Order when we have received payment of the applicable fees. All deliveries under this Agreement will be electronic. For the avoidance of doubt, you are responsible for installation of any Software, and you acknowledge that both Adaptavist and Atlassian have no further delivery obligation with respect to the Software after delivery of the license keys. The delivery of license keys shall be made by Atlassian through the Atlassian Marketplace on behalf of Adaptavist, unless other arrangements have been made directly with Adaptavist outside the scope of this Agreement.

10.2 Atlassian Apps Payment

You agree to pay all fees in accordance with each Order. Unless otherwise specified in your Order, you will pay all amounts in U.S. dollars at the time you place your Order unless otherwise specified in the Order. You can request a refund or exchange/upgrade of your commercial or academic server license up to 30 days after the original date of purchase or as otherwise specified in your Order. After the 30-day period, standard pricing for upgrades will apply and refunds/ exchanges will not be available. Refunds for any Adaptavist products that are sold to work with Atlassian Cloud (i.e. a Hosted Service) are only available within the first paid month after the evaluation period for monthly subscriptions and within 30 days of payment for annual subscriptions, or as specified in your Order. In making payments, you acknowledge that you are not relying on future availability of any Products beyond the current License Term or Subscription Term or any Product upgrades or feature enhancements. If you add Authorized Users during your License Term or Subscription Term, you will be charged for the increased number of Authorized Users pursuant to the then-currently applicable rates in your next billing cycle. You agree that we may bill your credit card for renewals, additional users, and unpaid fees, as applicable.

11 Financial Terms - Trello and Slack related Products

11.1  Trello Apps and Slack Apps Payment

To obtain access to the appropriate Product, you must pay the fee (“Fee”) advertized in consideration of Adaptavist granting a license. Trello Apps may be purchased from Gumroad Inc., at https://gumroad.com (“Gumroad”) or via the Adaptavist website through https://.stripe.com/gb. If purchasing from Gumroad, you must familiarize yourself with, and agree to be bound by, the applicable Gumroad Terms and the Gumroad Privacy Policy located at https://gumroad.com/privacy. Alternatively, you may purchase our Trello related Products or Slack related Products via https://stripe.com/gb on the Adaptavist website. To process the transaction, you warrant that you have familiarized yourself with and agree to be bound by the Stripe Privacy Policy and Terms. It is your responsibility to check for any changes to Adaptavist payment terms and conditions from time to time.

12 Taxes

Your payments under this Agreement exclude any taxes or duties payable in respect of the Products in the jurisdiction where the payment is either made or received. To the extent that any such taxes or duties are payable by Adaptavist, you must pay to Adaptavist the amount of such taxes or duties in addition to any fees owed under this Agreement. Notwithstanding the foregoing, you may have obtained an exemption from relevant taxes or duties as of the time such taxes or duties are levied or assessed. In that case, you will have the right to provide to Adaptavist any such exemption information, and Adaptavist will use reasonable efforts to provide such invoicing documents as may enable you to obtain a refund or credit for the amount so paid from any relevant revenue authority if such a refund or credit is available.

13 No-Charge Products

We may offer certain Products to you at no charge, including free accounts, trial use, and access to Beta Versions as defined below (“No-Charge Products”). Your use of No-Charge Products is subject to this EULA and.may also be subject to any additional terms that we specify and is only permitted for the period designated by us. You may not use No-Charge Products for competitive analysis or similar purposes. We may terminate your right to use No-Charge Products at any time and for any reason in our sole discretion, without liability to you. You understand that any pre-release and beta products we make available (“Beta Versions”) are still under development, may be inoperable or incomplete and are likely to contain more errors and bugs than generally available Products. We make no promises that any Beta Versions will ever be made generally available. In some circumstances, we may charge a fee in order to allow you to access Beta Versions, but the Beta Versions will still remain subject to this section "No-Charge Products". All information regarding the characteristics, features or performance of Beta Versions constitutes Adaptavist’s Confidential Information. To the maximum extent permitted by applicable law, we disclaim all obligations or liabilities with respect to No-Charge Products, including any Support and Maintenance, warranty, and indemnity obligations. The terms of this EULA are applicable to No-Charge Products.

14 Restrictions

Except as otherwise expressly permitted in this Agreement, you will not:

14.1 rent, lease, reproduce, modify, adapt, create derivative works of, distribute, sell, sublicense, transfer, or provide access to the Products to a third party,

14.2 use the Products for the benefit of any third party without prior written authorisation from Adaptavist.

14.3 incorporate any Products into a product or service you provide to a third party,

14.4 interfere with any license key mechanism in the Products or otherwise circumvent mechanisms in the Products intended to limit your use,

14.5 reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to any Products, except as permitted by law,

14.6 remove or obscure any proprietary or other notices contained in any Product, or

14.7 publicly disseminate information regarding the performance of the Products. At our request, you agree to provide a signed certification that you are using all Products pursuant to the terms of this Agreement, including the scope of use.

15 Ownership and Feedback

Products are made available on a limited license or access basis, and no ownership right is conveyed to you, irrespective of the use of terms such as “purchase” or “sale”. Adaptavist and its licensors have and retain all right, title and interest, including all intellectual property rights, in and to the Products (including all No-Charge Products), their “look and feel”, any and all related or underlying technology, and any modifications or derivative works of the foregoing created by or for Adaptavist, including without limitation as they may incorporate Feedback (“Adaptavist Technology”). From time to time, you may choose to submit comments, information, questions, data, ideas, description of processes, or other information to Adaptavist (“Feedback”), which may or may not be in the course of receiving Support and Maintenance. Adaptavist may in connection with any of its products or services freely use, copy, disclose, license, distribute and exploit any Feedback in any manner without any obligation, royalty or restriction based on intellectual property rights or otherwise. No Feedback will be considered your Confidential Information, and nothing in this Agreement limits Adaptavist's right to independently use, develop, evaluate, or market products, whether incorporating Feedback or otherwise. Adaptavist and its affiliates reserve the right to identify your company as a customer in promotional materials and website. We will never identify individual users.

16 Confidentiality

16.1 Except as otherwise set forth in this Agreement, each party agrees that all code, inventions, know-how, business, technical and financial information disclosed to such party (“Receiving Party”) by the disclosing party ("Disclosing Party") constitute the confidential property of the Disclosing Party ("Confidential Information"), provided that it is identified as confidential at the time of disclosure. Any Adaptavist Technology and any performance information relating to the Products shall be deemed Confidential Information of Adaptavist without any marking or further designation. Except as expressly authorized herein, the Receiving Party will hold in confidence and not use or disclose any Confidential Information.

16.2 The Receiving Party's nondisclosure obligation shall not apply to information which the Receiving Party can document:

16.2.1 was rightfully in its possession or known to it prior to receipt of the Confidential Information;

16.2.2 is or has become public knowledge through no fault of the Receiving Party;

16.2.3 is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or

16.2.4 is independently developed by employees of the Receiving Party who had no access to such information.

16.2.5 The Receiving Party may also disclose Confidential Information if so required pursuant to a regulation, law or court order (but only to the minimum extent required to comply with such regulation or order and with advance notice to the Disclosing Party).

16.3 The Receiving Party acknowledges that disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party the Disclosing Party shall be entitled to appropriate equitable relief in addition to whatever other remedies it might have at law. For the avoidance of doubt, this section shall not operate as a separate warranty with respect to the operation of any Product.

17 Term and Termination

Subject to the terms of this Agreement and unless terminated earlier in accordance with this Agreement, the term granted hereunder shall be set out in your License Order. Either party may terminate this Agreement before the expiration of the Term if the other party materially breaches any of the terms of this Agreement and does not cure the breach within thirty (30) days after written notice of the breach. Either party may also terminate the Agreement before the expiration of the Term if the other party ceases to operate, declares bankruptcy, or becomes insolvent or otherwise unable to meet its financial obligations. You may terminate this Agreement at any time with notice to Adaptavist, but you will not be entitled to any credits or refunds as a result of convenience termination for prepaid but unused Software, Hosted Services subscriptions, or Support and Maintenance. Except where an exclusive remedy may be specified in this Agreement, the exercise by either party of any remedy, including termination, will be without prejudice to any other remedies it may have under this Agreement, by law, or otherwise. Once the Agreement terminates, you (and your Authorized Users) will no longer have any right to use or access any Products, or any information or materials that we make available to you under this Agreement, including Adaptavist Confidential Information. You are required to delete any of the foregoing from your systems as applicable (including any third party systems operated on your behalf) and provide written certification to us that you have done so at our request. If any provision of the Agreement (or part of a provision) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable and to give effect to the commercial intention of the parties.

The following provisions will survive any termination or expiration of this Agreement: sections "Indemnity for Your Data", section "Payment", section "Taxes", section "No-Charge Products", section "Restrictions", section "Ownership and Feedback", section "Confidentiality", section "Term and Termination", section "Warranty Disclaimer", section "Limitation of Liability", section "Dispute Resolution", section "Export Restrictions", and section "General Provisions".

18 Warranty and Disclaimer

18.1 Due Authority

Each party represents and warrants that it has the legal power and authority to enter into this Agreement, and that, if you are an entity, this Agreement and each Order is entered into by an employee or agent of such party with all necessary authority to bind such party to the terms and conditions of this Agreement.

18.2 WARRANTY DISCLAIMER

ALL PRODUCTS ARE PROVIDED “AS IS,” AND ADAPTAVIST AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND, INCLUDING ANY WARRANTY OF NON-INFRINGEMENT (APART FROM 3RD PARTY IP INFRINGEMENT), TITLE, FITNESS FOR A PARTICULAR PURPOSE, FUNCTIONALITY, OR MERCHANTABILITY, WHETHER EXPRESS, IMPLIED, OR STATUTORY. YOU MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE SHORTEST PERIOD PERMITTED BY LAW. ADAPTAVIST SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES AND OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF ADAPTAVIST. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND UNLESS  OTHERWISE EXPRESSIVELY INDICATED IN THIS AGREEMENT, NEITHER ADAPTAVIST NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY REPRESENTATION, WARRANTY OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY PRODUCTS OR ANY CONTENT THEREIN OR GENERATED THEREWITH, OR THAT: (A) THE USE OF ANY PRODUCTS WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE; (B) THE PRODUCTS WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA; (C) THE PRODUCTS (OR ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PRODUCTS) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS); (D) ANY STORED DATA WILL BE ACCURATE OR RELIABLE OR THAT ANY STORED DATA WILL NOT BE LOST OR CORRUPTED; (E) ERRORS OR DEFECTS WILL BE CORRECTED; OR (F) THE PRODUCTS (OR ANY SERVER(S) THAT MAKE A HOSTED SERVICE AVAILABLE) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY AND ALL LIABILITIES AND WARRANTIES COVERED UNDER THIS AGREEMENT SHALL EXTEND TO AFFILIATES, EMPLOYEES, CONSULTANTS AND OTHER THIRD PARTY AUTHORISED USERS.

19 Limitation of Liability

NEITHER PARTY (NOR ITS SUPPLIERS) SHALL BE LIABLE FOR ANY LOSS OF USE, LOST OR INACCURATE DATA, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, COSTS OF DELAY OR ANY INDIRECT, SPECIAL, INCIDENTAL, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. NEITHER PARTY’S AGGREGATE LIABILITY TO THE OTHER SHALL EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO US FOR PRODUCTS AND SUPPORT AND MAINTENANCE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, OUR AGGREGATE LIABILITY TO YOU IN RESPECT OF NO-CHARGE PRODUCTS SHALL BE US$20. THIS SECTION "LIMITATION OF LIABILITY" SHALL NOT APPLY TO (1) AMOUNTS OWED BY YOU UNDER ANY ORDERS, (2) EITHER PARTY’S EXPRESS INDEMNIFICATION OBLIGATIONS IN THIS AGREEMENT, OR (3) YOUR BREACH OF SECTION "RESTRICTIONS". TO THE MAXIMUM EXTENT PERMITTED BY LAW, NO SUPPLIERS OF ANY THIRD PARTY COMPONENTS INCLUDED IN THE PRODUCTS WILL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER. The parties agree that the limitations specified in this section "Limitation of Liability"  will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose.

20 IP Indemnification by Adaptavist

Adaptavist’s liability for infringement of third-party intellectual property rights shall be limited to breaches subsisting in the UK (up to an aggregate amount of £1,000,000) and in the USA (up to an aggregate amount of $1,000,000). This indemnification obligation shall not apply if

20.1 the total aggregate fees received by Adaptavist with respect to your license to Software in the 12 month period immediately preceding the claim is less than US$50,000;

20.2 if the Product is modified by any party other than Adaptavist, but solely to the extent the alleged infringement is caused by such modification;

20.3 if the Product is used in combination with any non-Adaptavist product, software or equipment, but solely to the extent the alleged infringement is caused by such combination;

20.4 to unauthorized use of Products;

20.5 to any Claim arising as a result of Your Data or any third-party deliverables or components contained with the Products; to any unsupported release of the Software; or if you settle or make any admissions with respect to a claim without Adaptavist’s prior written consent.

THIS SECTION "IP INDEMNIFICATION BY ADAPTAVIST” STATES OUR SOLE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR ANY INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS IN CONNECTION WITH ANY PRODUCT OR OTHER ITEMS PROVIDED BY ADAPTAVIST UNDER THIS AGREEMENT

21 Improving Our Products

We are always striving to improve our Products. In order to do so, we need to measure, analyze, and aggregate how users interact with our Products, such as usage patterns and characteristics of our user base. We collect and use analytics data regarding the use of our Products as described in our Adaptavist Privacy Policy.

Dispute Resolution

21.1 Dispute Resolution; Arbitration

In the event of any controversy or claim arising out of or relating to this Agreement, the parties hereto shall consult and negotiate with each other and, recognizing their mutual interests, attempt to reach a solution satisfactory to both parties through mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation procedure. Unless otherwise agreed between the parties, the mediator will be nominated by CEDR.  No party may commence any court proceedings or arbitration proceedings in relation to any dispute arising out of this Agreement until it has attempted to settle the dispute under mediation. If the parties do not reach settlement within a period of 60 days, arbitration proceedings may commence only in London, England unless mutually agreed otherwise between the parties. The laws of England and Wales are applicable for all arbitration proceedings. All negotiations and arbitration proceedings pursuant to this section will be confidential and treated as compromise and settlement negotiations for purposes of all similar rules and codes of evidence of applicable legislation and jurisdictions. The language of the arbitration shall be English.

21.2 Governing Law; Jurisdiction

This Agreement will be governed by and construed in accordance with the applicable laws of England and Wales and shall be submitted to the exclusive jurisdiction of the English courts. Notwithstanding the foregoing, Adaptavist may bring a claim for equitable relief in any court with proper jurisdiction.

21.3 Injunctive Relief; Enforcement

Notwithstanding the provisions of section "Dispute Resolution; Arbitration," nothing in this Agreement shall prevent either party from seeking injunctive relief with respect to a violation of intellectual property rights, confidentiality obligations or enforcement or recognition of any award or order in any appropriate jurisdiction.

21.4 Exclusion of UN Convention and UCITA

The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to this Agreement. The Uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement regardless of when or where adopted.

22 Export Restrictions

The Products are subject to export restrictions by the United States government and import restrictions by certain foreign governments, and you agree to comply with all applicable export and import laws and regulations in your use of the Products. You shall not (and shall not allow any third-party to) remove or export from the United States or allow the export or re-export of any part of the Products or any direct product thereof:

22.1 into (or to a national or resident of) any embargoed or terrorist-supporting country;

22.2 to anyone on the U.S. Commerce Department’s Table of Denial Orders or U.S. Treasury Department’s list of Specially Designated Nationals;

22.3 to any country to which such export or re-export is restricted or prohibited, or as to which the United States government or any agency thereof requires an export license or other governmental approval at the time of export or re-export without first obtaining such license or approval; or

22.4 otherwise in violation of any export or import restrictions, laws or regulations of any United States or foreign agency or authority. You represent and warrant that

22.4.1 you are not located in, under the control of, or a national or resident of any such prohibited country or on any such prohibited party list and

22.4.2 that none of Your Data is controlled under the US International Traffic in Arms Regulations. The Products are restricted from being used for the design or development of nuclear, chemical, or biological weapons or missile technology without the prior permission of the United States government.

23 Changes to this Agreement

We may update or modify this Agreement from time to time, including any referenced policies and other documents. You acknowledge and agree that we have the right, in our sole discretion, to modify these Terms from time to time, and that modified terms become effective on posting. You are responsible for reviewing and becoming familiar with any such modifications. If a revision meaningfully reduces your rights, we will use reasonable efforts to notify you (by, for example, sending an email to the billing or technical contact you designate in the applicable Order, posting on our blog, through your Adaptavist account, or in the Product itself).Your continued use of the Service after the effective date of the modifications will be deemed acceptance of the modified terms.

If you object to the updated Agreement, as your exclusive remedy, you may choose not to renew, including cancelling any terms set to auto-renew.

24 Assignment

Adaptavist may assign this Agreement at our discretion at any time. Either party to this Agreement may assign this Agreement to:

24.1 succeeding parties in the case of a merger, acquisition or change of control; or

24.2 if You are a supplier to a government agency; provided, however, that in each case,

24.2.1 Adaptavist is notified in writing within ninety (90) days of such assignment,

24.2.2 the assignee agrees to be bound by the terms and conditions contained in this Agreement and

24.2.3 upon such assignment the assignee makes no further use of the Software licensed under this Agreement. Adaptavist may assign its rights and obligations under this Agreement without the consent of Licensee. Any permitted assignee shall be bound by the terms and conditions of this Agreement.

Contact Us

If you have any questions about this document or how your data is handled, you may contact us by submitting an email to support@adaptavist.com at any time.

25 General Provisions

25.1 Notices

Any notice under this Agreement must be given in writing. We may provide notice to you via email or through your account. Our notices to you will be deemed given upon the first business day after we send it. You may provide notice to us by post to FAO Commercial Operations, Adaptavist Group Ltd, WeWork, Adaptavist, 15th Floor, 10 York Road, South Bank, London, SE1 7ND. Your notices to us will be deemed given upon our receipt.

25.2 Force Majeure 

Neither party shall be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency.

25.3 Entire Agreement

This Agreement is the entire agreement between you and Adaptavist relating to the Products and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the Products or any other subject matter covered by this Agreement. If any provision of this Agreement is held to be void, invalid, unenforceable or illegal by any court or administrative body of competent jurisdiction, the other provisions shall continue in full force and effect. This Agreement may not be modified or amended by you without our written consent (which may be withheld in our complete discretion without any requirement to provide any explanation). If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable and to give effect to the commercial intention of the parties.

25.4 Waiver

Neither party's failure or delay to enforce their rights, powers or privileges under this Agreement shall be deemed to be a waiver of that party's rights, powers or privileges hereunder.

25.5 Interpretation

The parties are independent contractors. This Agreement shall not be construed as constituting either party as a partner of the other or to create any other form of legal association that would give on party the express or implied right, power or authority to create any duty or obligation of the other party. Nothing in the Agreement is intended to, or shall be deemed to, establish any agency, partnership or joint venture between any of the parties, constitute any party the agent of the other party, nor authorise either party to make or enter into any commitments for or on behalf of the other party.