Atlassian Managed Services (AMS)

For when Atlassian is business-critical to your enterprise

If your organisation relies on Atlassian tools like Jira, Confluence, Bamboo or Bitbucket — or a combination of them — for processes such as application development, project management or collaboration, you need to know you can depend on them. Atlassian Managed Services (AMS) from Adaptavist offers a way to reduce the cost, complexity and risk of your organisation's investment in Atlassian tools.

Many clients reach a point where Atlassian's Cloud offering no longer meets their needs. Other clients need a solution that sits behind the firewall with total data sovereignty. Adaptavist offers a fully managed service for Atlassian applications and plugins within an agreed SLA.

The benefits of AMS

Migrating to a fully-managed Atlassian platform offers four key benefits:

  • Reduce total cost of ownership whilst having access to a 24x7x365 service

  • Enable your teams to maintain their focus on their core functions

  • Reduce your risk for services reliant on Atlassian tools

  • Increase your agility — adopt new Atlassian functionality more quickly, scale the platform and use any Add-Ons that you need

AMS includes:

  • Active Monitoring

  • Issue management

  • Backup and restoration management

  • Application Administration

  • Service Desk (Help-Desk) Support

  • 99.9% uptime available for Production

  • Customised security and authentication

  • Support for your plugins and themes

Service Management includes:

  • Service level, performance and innovation reviews

  • Capacity and configuration management and planning