GitLab Managed Services from Adaptavist
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GitLab Managed Services from Adaptavist
Matthew Hope
Felicia Andrews
Published on 24 February 2026
11 min read
Matthew Hope
Felicia Andrews
Published on 24 February 2026
11 min read
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Want to make more time for high-value projects?
Expertly managed, by Adaptavist
Who are the people behind Managed Services?
What Managed Services do you offer?
Got GitLab problems? We can help!
Why choose Adaptavist for Managed Services?
How else can Adaptavist help me with GitLab?
Contact us
GitLab is vital for many organisations. Our managed services ensure it runs smoothly, letting you focus on your work while we handle maintenance.
GitLab is a mission-critical tool for many organisations. It’s packed with features to help you manage the full software development lifecycle – from git repositories, issue tracking, and knowledge bases to security, compliance, AI-driven code assistance, release management, and so much more.
But how do you ensure it’s always available, reliable, and performing at its best?
If you’d rather not focus your resources on GitLab maintenance, our GitLab Managed Services – from expert‑led upgrades and fully managed platforms to bespoke enterprise operations and day‑to‑day administration support, might be just what you need. Here we explore what’s on offer and the value you get from offloading those burdens onto our expert team.
Want to make more time for high-value projects?
In the ever-changing global economy, businesses are looking to take advantage of GitLab’s entire suite of advanced functionality, including GitLab Agentic Platform (DAP). They want to empower their teams and processes while looking for new ways to reduce overhead, increase productivity, and save money.
Engineers and administrators are hired to provide value to an organisation – building features, improving customer experiences, and driving innovation. But that’s hard to do if they spend most of their time firefighting GitLab issues, wrestling with upgrades, or nursing infrastructure that keeps creaking under load.
Be it automation, incorporating AI, or continual improvement efforts, critical projects tend to fall by the wayside as core teams spend the majority of their time maintaining the environment that should be working for them.
With Adaptavist as a managed services partner, you can free up your people to focus their attention on business priorities rather than struggling to maintain operations and infrastructure management.
Can you imagine a team of 20 people having the time up to work on high value projects instead of the usual day-to-day issues? That equates to 3,200 hours per month of return to your business!
Expertly managed, by Adaptavist
Adaptavist's Managed Services team dedicates their time to providing highly available, reliable, and performant services. This means your teams have the space to find creative, innovative solutions to business problems. Not only do you recapture time for your teams to focus and work together towards your business goals and objectives but you also have a team of experts looking after your vital business functions 24 hours a day, seven days a week, and 365 days a year.
As a joint AWS and GitLab partner, we are best placed to help companies deliver the full value of GitLab Agentic Platform (DAP) and GitLab Duo with Amazon Q. We can make use of our domain knowledge of both platforms to ensure your journey to AWS with GitLab is as seamless as possible.
Who are the people behind our Managed Services?
Here are a few things you should know about our Managed Services experts:
- They’re highly skilled and dedicated to operational excellence, communication, and transparency, providing the highest levels of service and availability.
- Their cumulative experience and knowledge means they can address complex issues with speed and accuracy.
- They don’t just put out fires; they dig down to the root cause and resolve the issue.
- They span the globe, which means that support is available quickly when and where you need it. If you have local restrictions, or need country-specific support teams, they can help.
As a GitLab Select Partner, Adaptavist offers reliability. We make sure GitLab is stable and secure, and we help you get the most out of its features – ensuring you’re always optimising your investment.
What managed services do you offer?
1. Expert‑led upgrade service
Keeping GitLab on a supported, secure version is essential – but upgrades can be disruptive, risky, and time‑consuming if you’re handling them alone.
Our expert‑led upgrade service provides a clear, managed upgrade path for teams who want to stay safely up to date and unlock new GitLab features (including the latest DevSecOps and AI capabilities), without taking on all the upgrade risk and effort themselves.
- Regular, scheduled upgrades planned and executed by GitLab specialists.
- Risk‑managed approach with best‑practice checks, backups, and rollback plans.
- Reduced security and compliance risk from out‑of‑date software.
- Predictable, low‑friction upgrade cycles instead of disruptive “big bang” projects.
Ideal if you want to keep running GitLab in your own environment, but need specialist support to stay current and secure.
2. Fixed‑price, fully managed GitLab platform
If you don’t want to host or operate GitLab yourself – and GitLab’s own SaaS or dedicated options aren’t the right fit – we can run a complete GitLab platform for you on our infrastructure.
This fixed‑price, fully managed service is designed for small to medium‑sized organisations that want an enterprise‑grade GitLab experience, without the overhead of building and running their own environment.
- End‑to‑end management of your GitLab platform and infrastructure.
- Migration to, and operation on, the latest supported GitLab version.
- 24/7/365 support with SLAs aligned to incident severity.
- Clear service tiers at fixed prices to keep costs predictable.
- Built‑in backup and recovery to protect your data.
This is a great option when you want to “just use GitLab” and let a trusted partner handle everything under the hood. And if your needs grow beyond the fixed-scope model, our Gold tier acts as a natural stepping stone to our flexible, bespoke managed service — or to GitLab Dedicated — so you're never locked into something you've outgrown.
3. Flexible, bespoke managed service for complex environments
For larger or more complex organisations, GitLab often sits at the heart of a dense ecosystem – multiple teams, heavy CI/CD workloads, regulatory requirements, and integrations with dozens of other tools.
Our flexible, bespoke managed service is built for these environments. We design, implement, and operate GitLab on your infrastructure (on‑premises or in your own cloud) or on Adaptavist‑managed platforms, tailoring everything around your needs.
- World‑class infrastructure design, implementation, and 24/7/365 operations.
- Proactive monitoring, tuning, and incident response to maximise uptime and performance.
- Support for complex CI/CD, multi‑team and multi‑tenant environments, and critical integrations.
- Security best practices built in, including vulnerability scanning and disaster recovery options.
- Service levels and architectures tailored to your organisation.
Choose this if GitLab is truly mission‑critical, your environment is unique or heavily regulated, and an “off‑the‑shelf” managed service isn’t enough.
4. GitLab administration and application support
Managing GitLab isn’t just about infrastructure. Your admins and developers need day‑to‑day support setting up projects, configuring permissions, optimising pipelines, and answering “how do we…?” questions.
Our GitLab administration and application support service provides on‑demand access to GitLab specialists who can help with configuration, troubleshooting, and best practice – regardless of where or how GitLab is hosted (self‑managed, our managed platforms, or GitLab SaaS).
- Front‑end and admin support for GitLab configuration and usage.
- Guidance on branching strategies, CI/CD pipelines, permissions, and governance.
- Help optimising GitLab for usability, performance, and adoption.
- Faster, higher‑quality answers for your teams, improving productivity.
It’s the perfect complement if you already have hosting covered, but need stronger day‑to‑day GitLab expertise.
Licensing support
We provide expert guidance to help you select the appropriate GitLab product tier (Premium or Ultimate) and feature set, ensuring you maximise your investment and optimise productivity.
Got GitLab problems? We can help!
If you are looking for a more personalised, bespoke solution that leverages your GitLab implementation to address specific problems, our talented Professional Services team can also help with that.
Alongside managed services, we offer:
- Consulting and health checks to assess and improve your current setup.
- CI/CD, security, and DevSecOps enablement.
- Migrations to and from GitLab, and between hosting models.
- Training to upskill your teams.
Managed services and professional services often work best together: one keeps GitLab running smoothly day‑to‑day, the other drives targeted improvements and transformations.
Why choose Adaptavist for managed services?
The answer is simple: value. Adaptavist Managed Services has a global team of over 60 experts ready to look after your systems with an exceptional level of skill and service. We can also bring in niche expertise from across the business to help solve a wider range of challenges.
The value is a dual realisation of an external team with decades of expertise and an emphasis on responsiveness, returning valuable time to your internal teams.
Interested in how it works in practice? Read our BetaNXT case study to see how we helped deliver a digital transformation centred around GitLab and AWS.
How else can Adaptavist help me with GitLab?
We partner with leading technology companies to support our customers across a variety of tool stacks and technologies. Here are a few other ways we can help:
AWS Resale
We can resell AWS compute via the AWS Solutions Partner Program (SPP), which helps reduce the cost compared to purchasing directly from AWS. And if you've got a larger AWS estate, we can negotiate a Private Pricing Agreement, giving you a discount on total AWS billing in exchange for a spending commitment.
Migrations
We’ve got a wealth of experience migrating end-customer systems, be it platform migrations from on-premise infrastructure to the AWS Cloud, simple application migrations, or complex migrations supporting digital or business transformation. If you need help migrating GitLab workloads to the AWS Cloud, we have a solution for you.
Free up your teams to focus on what matters most
GitLab Managed Services takes the pressure off your people so they can put their energy into projects you care about – driving innovation and solving problems for your business.
If you’re interested in hearing more about how we can support your systems, from fully managed operations and 24/7/365 front-end support to taking care of licensing, get in touch with our team today.
If you’re interested in hearing more about how we can support your systems, from fully managed operations and 24/7/365 front-end support to taking care of licensing, get in touch with our team today.
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Written by
Global Cloud Practice Lead
Matt joined Adaptavist in 2014 as a Senior DevOps engineer and is now Global Cloud Practice Lead. He has experience in infrastructure, system automation, all things Linux and software support, and he is passionate about delivering customer value
Head of Delivery (AMER)
Felicia began her career with Adaptavist in 2019 as a senior systems engineer and is now Head of Delivery (AMER). With extensive experience in infrastructure engineering and application support, Felicia understands the ins and outs of software applications.
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