Get started with the experts
Looking for GitLab Professional Services, including GitLab implementation or migration, customisation, training, and licensing advice?
Adaptavist GitLab Managed Services
GitLab is the ultimate platform to revamp your approach to DevOps and power up your digital transformation – but how do you stay on top of maintenance and operations?
As a GitLab Select Channel Partner, we can provide the expertise and ongoing support you need to keep this powerhouse tool on track – from GitLab managed hosting to platform management.
Managed Services for GitLab by Adaptavist
Our Managed Services are ideal for those seeking long-term operational support. They include GitLab hosting as well as augmenting your existing support infrastructure. Take a look…
GitLab Operate
Fully managed, end-to-end operational support with world-class infrastructure management
With GitLab Operate, you can reduce costs and minimise downtime with expert advice, global support, and day-to-day maintenance, ensuring optimal performance and user productivity for your GitLab tools.
GitLab Assist
24/7/365 premium front-end support for your collaboration tools
Enjoy reliable, always-accessible tools with expert admin support, CI/CD pipeline configuration, project management, data management, artifact management, security management, and incident management, ensuring seamless software administration.
The benefits of Managed Services for GitLab by Adaptavist
If you rely on GitLab for mission-critical development and DevOps workflows, then there are lots of reasons to invest in Managed Services.
Tooling taken care of 24/7
Our follow-the-sun support means we take care of the day-to-day running of your GitLab instance around the clock, including infrastructure, upgrades, patches, and user support, so you can focus on building software.
Faster time to value
You get a stable, optimised GitLab environment up and running quickly, using best practices – you don’t have to deal with long setup times or steep learning curves.
Enhanced security
With a security-focused approach, you can make sure your GitLab environment is protected, up to date, and with strong access controls, helping you meet regulatory requirements.
Reduced costs
Offloading your GitLab operations reduces the internal burden on your teams, lowering risk, preventing burnout, and freeing your talent to work on value-creating initiatives.
Support as you scale
We can help you scale your infrastructure, users, and workflows without worrying about downtime or performance issues, perfect for when your usage needs change.
Why Adaptavist?
Expertise and excellence
As a GitLab Select Channel Partner with extensive experience in large-scale DevOps transformations, we bring deep technical knowledge to optimise your environment, including how to integrate all your other tools.
Comprehensive, customisable support
Our solutions cover the full gamut of support you might need – from a fully managed cloud solution to ad-hoc support and advice when you need it. Simply pick the service that makes most sense for your organisation.
24/7/365 support backed by service level agreements
Whether you’re experiencing a critical outage or need help with a routine admin task, our global team is here to help. And our strict SLAs for first-response and time-to-resolution ensure we’re quick to react and reliable.
Speed your way to success
We can get you up and running fast, handling your infrastructure, configurations, and security. Your teams can focus on delivery rather than managing GitLab in-house.
More than a provider
As your solution partner, we offer ongoing guidance to improve your DevOps workflows, security, and speed. It’s a long-term strategic relationship rather than a simple helpdesk.
Delivering results for future growth
BetaNXT’s goal is to provide clients with a more holistic and future-focused wealth management experience. To achieve this, it partnered with Adaptavist to consolidate, standardise, and optimise tooling across the business. Find out how we supported BetaNXT’s GitLab journey with our Operate and Assist services, paving the way for future growth and innovation.
FAQs
Q. How are Managed Services different from Professional Services?
A. Managed Services are long-term, ongoing support and operations offerings. Professional Services are short-term, project-based engagements focused on delivery and enablement. Take a look at the table below to find out more about how they’re different. And head here to check out our Professional Services for GitLab by Adaptavist.
Q. What’s included in Managed Services for GitLab by Adaptavist?
A. Across our services, key features include:
- 24/7/365 SLA-backed support
- Backup and disaster recovery
- Security patching and upgrades
- Admin support and configuration
- SLA-backed support
- Proactive monitoring
- Platform and licensing, as required
Q. Can I use my own infrastructure?
A. Yes. Adaptavist can support your GitLab environment on your infrastructure or ours.
Q. What level of support do I get?
A. All plans offer enterprise-grade support, with 24/7/365 coverage, incident resolution, and SLA-backed response times.
Q. What happens if there’s a critical incident?
A. We provide 24/7/365 monitoring and response for critical issues, with defined escalation paths and response time SLAs.
Q. Is the service compliant with security standards?
A. Yes. We follow strict security protocols and can work within your compliance frameworks (including ISO 27001 and SOC 2), particularly for regulated industries.
Q. How do I get started with Managed Services for GitLab by Adaptavist?
A. Contact us today to schedule a discovery call. We’ll find out all about your current set-up and processes, and discuss your GitLab support goals.
What’s the difference between Managed and Professional Services for GitLab by Adaptavist
| Service type | Managed Services for GitLab by Adaptavist (Operate, Assist) | Professional Services for GitLab by Adaptavist (Implementation, integrations, migration, training, licensing advice) |
|---|---|---|
| Purpose | To provide ongoing 24/7 support and operations, including infrastructure management and system administration. | To accelerate GitLab adoption with consulting, configuration, CI/CD, security, health checks, migrations, licensing advice, and training. |
| Engagement type | Ongoing: continuous support or full operations ownership. | Project-based: one-off or short-term engagements (e.g. migrations, workshops, and health checks). |
| What’s included? | End-to-end support, including platform management, monitoring, backup, disaster recovery, GitLab administration, and change and incident management. | Implementation, migration, CI/CD and security workshops, integrations, health checks, training, and licence advice. |
| What support is included? | Support is available 24/7/365, with unlimited backend tickets and strict SLAs. | Support is limited to the project scope with handoffs at the end of the engagement. |
| Hosting options | Your Cloud or ours. Adaptavist can maintain GitLab in your environment or supply a complete GitLab platform as required. | Depends on implementation, but can include on-premises, self-managed, and cloud. |
| Outcome | You get a stable, optimised GitLab environment maintained by Adaptavist’s experts, freeing up your internal teams to focus on other work. | You get our expertise transferred to your teams for smooth adoption, validated configurations and integrations, and migration completion. |
| Licensing | On request, yes! Adaptavist’s licensing experts are on hand to advise on all aspects of GitLab licensing. | Advisory and recommendations only. |
| Ideal for | Organisations that need full support and operational management of their GitLab environments. | One-off projects, like setting up GitLab, migrating from other tools, building CI/CD, and training your teams. |
Go further with GitLab and Adaptavist
Ready to reap the rewards of GitLab, supported by Adaptavist's expertise? Fill in the form below and we'll be in touch soon.