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Adaptavist GitLab Managed Services

Adaptavist’s GitLab Managed Services keep your GitLab environment secure, performant, and well supported, so your teams can focus on delivering value, not maintaining tools.
People working with a GitLab logo in the background
Whether you’re just looking for expert-led upgrades, want a fully managed GitLab platform, need a bespoke enterprise‑scale managed service, or require day‑to‑day GitLab administration support, we can help.
As a GitLab Select Channel Partner, our GitLab Managed Services combine deep platform expertise, 24/7 global coverage, and flexible engagement models to meet you where you are today—and grow with you as your needs evolve.

Why managed services for GitLab?

As GitLab adoption grows, so do the challenges:
  • Staying on supported, secure versions without disruptive “big bang” upgrades.
  • Maintaining reliable, performant infrastructure as usage and CI/CD workloads increase.
  • Meeting security, compliance, and data residency requirements.
  • Providing fast, expert support for admins and developers.
  • Freeing internal teams from tool maintenance to focus on core products and services.
Our managed services address all of these, with options that meet you where you are today and scale with where you’re going.

Four ways we can support your GitLab environment

Every organisation is at a different point in their GitLab journey. That’s why we offer four complementary levels of managed support—from targeted help with upgrades to complete, 24/7 ownership of your GitLab platform and administration.
GitLab Upgrade

Expert-led upgrade service

Keep GitLab secure, stable, and current—without turning every upgrade into a major project.
With GitLab Upgrade we provide a clear, managed upgrade path for GitLab customers who want to stay safely on supported versions and unlock new features (including DAP and the latest DevSecOps capabilities), but don’t need full managed hosting.
  • Regular, scheduled upgrades planned and executed by GitLab specialists
  • Risk‑managed process with best‑practice checks, backups, and rollback planning
  • Reduced security and compliance risk from running out‑of‑date software
  • Predictable effort and cost, instead of ad‑hoc upgrade firefighting
Best for: organisations that want to keep running GitLab themselves, but want the peace of mind that upgrades are handled by experts.
Rocket next to a target

Fixed‑price, fully managed GitLab service

Let us run GitLab for you with a fixed‑price, fixed‑scope managed platform designed for small to medium enterprises.
If SaaS isn’t an option—for example, due to data residency, compliance, or entry thresholds—GitLab Local provides a fully managed GitLab service hosted on our AWS infrastructure, with clear pricing and service tiers.
  • End‑to‑end management of your GitLab platform and infrastructure
  • Migration to, and operation on, the latest supported GitLab version
  • 24/7/365 support with SLAs aligned to incident severity
  • Defined infrastructure tiers for different performance and capacity needs, at fixed prices
  • Built‑in backup and recovery to protect your data
Best for: small to medium enterprises who want an enterprise‑grade GitLab experience without the overhead of running it themselves.
Person standing by cog

Flexible, bespoke managed service for complex environments

Offload the complexity of running GitLab at scale with a tailored managed service that fits your infrastructure, your compliance needs, and your growth plans.
For larger or more complex organisations, GitLab Operate provides a fully managed GitLab service that can run on your infrastructure (on‑premises or in your own cloud) or on Adaptavist‑managed platforms. We architect and operate GitLab around your requirements.
  • World‑class infrastructure design, implementation, and 24/7/365 operations
  • Proactive monitoring, tuning, and incident response to maximise uptime and performance
  • Support for complex CI/CD workloads, integrations, and multi‑team environments
  • Security best practices are built in, including vulnerability scanning and disaster recovery options
  • Bespoke architectures and service levels tailored to your organisation, including when GitLab Dedicated options are not suitable
Best for: enterprises where GitLab is mission‑critical, environments are complex or regulated, and an “off‑the‑shelf” managed service isn’t enough.
Person with tower of cogs

GitLab administration and application support

Make GitLab administration painless with on‑demand access to GitLab application specialists.
Beyond infrastructure, your admins and developers need help configuring GitLab, improving pipelines, and answering everyday questions. Our GitLab Assist administration and application support service sits on top of any hosting model—including your own GitLab, our managed platforms, or GitLab SaaS.
  • Front‑end and admin support for GitLab configuration and usage
  • On‑demand access to specialists who live and breathe GitLab
  • Advice on best‑practice branching strategies, CI/CD pipelines, and governance
  • Faster, higher‑quality answers for your admins and developers, improving adoption and productivity
Best for: organisations that already have hosting sorted, but need stronger day‑to‑day GitLab expertise and support.
Two people standing on a puzzle piece

Expert-led upgrade service

Keep GitLab secure, stable, and current—without turning every upgrade into a major project.
With GitLab Upgrade we provide a clear, managed upgrade path for GitLab customers who want to stay safely on supported versions and unlock new features (including DAP and the latest DevSecOps capabilities), but don’t need full managed hosting.
  • Regular, scheduled upgrades planned and executed by GitLab specialists
  • Risk‑managed process with best‑practice checks, backups, and rollback planning
  • Reduced security and compliance risk from running out‑of‑date software
  • Predictable effort and cost, instead of ad‑hoc upgrade firefighting
Best for: organisations that want to keep running GitLab themselves, but want the peace of mind that upgrades are handled by experts.
Rocket next to a target

Fixed‑price, fully managed GitLab service

Let us run GitLab for you with a fixed‑price, fixed‑scope managed platform designed for small to medium enterprises.
If SaaS isn’t an option—for example, due to data residency, compliance, or entry thresholds—GitLab Local provides a fully managed GitLab service hosted on our AWS infrastructure, with clear pricing and service tiers.
  • End‑to‑end management of your GitLab platform and infrastructure
  • Migration to, and operation on, the latest supported GitLab version
  • 24/7/365 support with SLAs aligned to incident severity
  • Defined infrastructure tiers for different performance and capacity needs, at fixed prices
  • Built‑in backup and recovery to protect your data
Best for: small to medium enterprises who want an enterprise‑grade GitLab experience without the overhead of running it themselves.
Person standing by cog

Flexible, bespoke managed service for complex environments

Offload the complexity of running GitLab at scale with a tailored managed service that fits your infrastructure, your compliance needs, and your growth plans.
For larger or more complex organisations, GitLab Operate provides a fully managed GitLab service that can run on your infrastructure (on‑premises or in your own cloud) or on Adaptavist‑managed platforms. We architect and operate GitLab around your requirements.
  • World‑class infrastructure design, implementation, and 24/7/365 operations
  • Proactive monitoring, tuning, and incident response to maximise uptime and performance
  • Support for complex CI/CD workloads, integrations, and multi‑team environments
  • Security best practices are built in, including vulnerability scanning and disaster recovery options
  • Bespoke architectures and service levels tailored to your organisation, including when GitLab Dedicated options are not suitable
Best for: enterprises where GitLab is mission‑critical, environments are complex or regulated, and an “off‑the‑shelf” managed service isn’t enough.
Person with tower of cogs

GitLab administration and application support

Make GitLab administration painless with on‑demand access to GitLab application specialists.
Beyond infrastructure, your admins and developers need help configuring GitLab, improving pipelines, and answering everyday questions. Our GitLab Assist administration and application support service sits on top of any hosting model—including your own GitLab, our managed platforms, or GitLab SaaS.
  • Front‑end and admin support for GitLab configuration and usage
  • On‑demand access to specialists who live and breathe GitLab
  • Advice on best‑practice branching strategies, CI/CD pipelines, and governance
  • Faster, higher‑quality answers for your admins and developers, improving adoption and productivity
Best for: organisations that already have hosting sorted, but need stronger day‑to‑day GitLab expertise and support.
Two people standing on a puzzle piece

Choosing the right level of support

Whichever combination you choose, you get a partner recognised for running some of the world’s most demanding software environments, and a team focused on making GitLab a reliable, secure, and efficient backbone for your software delivery.
Need to get off an ageing version safely?
Start with the expert‑led upgrade service.
Want to stop running GitLab yourself but keep things simple and predictable?
Choose the fixed‑price, fully managed service.
Running GitLab at enterprise scale with complex requirements?
Partner with us for a flexible, bespoke managed service.
Want to tailor your service as your needs grow?
Extend your services with optional bolt-ons—from runner hosting to enhanced customisation.
Already have hosting sorted but need better admin and user support?
Add GitLab administration and application support.

Get even more from your GitLab Managed Services

Pair your Managed Services with our GitLab Professional Services to accelerate adoption from day one. Whether you need implementation, migration support, customisation, or team training, our experts can set you up for success.
Explore GitLab Professional Services

Why Adaptavist for GitLab Managed Services?

Expertise and excellence
As a GitLab Select Channel Partner with extensive experience in large-scale DevOps transformations, we bring deep technical knowledge to optimise your environment, including how to integrate all your other tools.
Comprehensive, customisable support
Our solutions cover the full gamut of support you might need – from a fully managed cloud solution to ad-hoc support and advice when you need it. Simply pick the service that makes most sense for your organisation.
24/7/365 support backed by service level agreements
Whether you’re experiencing a critical outage or need help with a routine admin task, our global team is here to help. And our strict SLAs for first-response and time-to-resolution ensure we’re quick to react and reliable.
Speed your way to success
We can get you up and running fast, handling your infrastructure, configurations, and security. Your teams can focus on delivery rather than managing GitLab in-house.
More than a provider
As your solution partner, we offer ongoing guidance to improve your DevOps workflows, security, and speed. It’s a long-term strategic relationship rather than a simple helpdesk.
Find out more

Delivering results for future growth

BetaNXT’s goal is to provide clients with a more holistic and future-focused wealth management experience. To achieve this, it partnered with Adaptavist to consolidate, standardise, and optimise tooling across the business. Find out how we supported BetaNXT’s GitLab journey with our Operate and Assist services, paving the way for future growth and innovation.
Take a look

FAQs

What are the benefits of using managed services for GitLab hosting?
Managed GitLab hosting takes the burden of day-to-day platform management off your internal teams, giving you 24/7/365 support, guaranteed uptime SLAs, and always-current, secure GitLab versions — without the overhead of running it yourself. Here at Adaptavist, our managed GitLab services cover everything from automated upgrades to backup and disaster recovery, so your developers can focus on delivering value rather than maintaining tools.
When you self-host GitLab, your team is responsible for infrastructure, upgrades, security patches, monitoring, and support. With managed GitLab hosting, a specialist GitLab partner — like Adaptavist — takes on all of that, providing proactive monitoring, expert-led upgrades, and round-the-clock incident response. The result is a more reliable, secure GitLab platform without the internal resource overhead.
A reputable GitLab managed service provider will offer hosting options designed to meet your data residency and compliance requirements — whether that's hosted GitLab in a specific region, on-premises deployment, or within your own cloud environment. At Adaptavist, we build security best practices in as standard so compliance is never an afterthought.
As GitLab adoption grows, so does the complexity of keeping it secure, performant, and up to date. GitLab managed services give organisations access to specialist expertise, predictable costs, and enterprise-grade reliability — without needing to build that capability in-house. For teams where GitLab is mission-critical, partnering with a GitLab MSP like Adaptavist significantly reduces operational risk and frees internal resource for higher-value work.
Outsourcing GitLab administration to a managed GitLab partner means your admins and developers get faster, expert-level answers to configuration questions, pipeline optimisation, and best-practice guidance — without overloading your internal team. Here at Adaptavist, we bring deep platform knowledge that's hard to build and retain in-house, helping your teams improve adoption, governance, and overall productivity.
It may be time to review your GitLab MSP if you're experiencing slow support response times, frequent unplanned downtime, or struggling to scale your managed GitLab environment as your organisation grows. You should also consider switching if your provider can't accommodate changing compliance requirements, doesn't offer flexible hosting options, or lacks the expertise to support complex CI/CD workloads and enterprise-scale GitLab platform management. We offer flexible, bespoke arrangements precisely to avoid these pain points.
GitLab managed services are a strong fit for a wide range of organisations — from SMEs that need a reliable hosted GitLab platform without the infrastructure overhead, to large enterprises running complex, multi-team environments where GitLab is business-critical. Here at Adaptavist, we work with DevOps and platform engineering teams, IT leaders seeking predictable costs, and organisations with strict compliance or data residency requirements — all of whom benefit from partnering with an experienced GitLab consulting partner and solution provider.

GitLab managed services vs professional services: what’s the difference?

We offer both ongoing managed services and project‑based professional services for GitLab. Many customers use a combination of the two: managed services to keep GitLab running smoothly day‑to‑day, and professional services to accelerate adoption, modernise pipelines, or deliver specific improvements.
Service typeManaged Services for GitLab by AdaptavistProfessional Services for GitLab by Adaptavist
PurposeTo provide ongoing 24/7 support and operations, including infrastructure management and system administration.To accelerate GitLab adoption with consulting, configuration, CI/CD, security, health checks, migrations, licensing advice, and training.
Engagement typeOngoing: continuous support or full operations ownership.Project-based: one-off or short-term engagements (e.g. migrations, workshops, and health checks).
What’s included?End-to-end support, including platform management, monitoring, backup, disaster recovery, GitLab administration, and change and incident management.Implementation, migration, CI/CD and security workshops, integrations, health checks, training, and licence advice.
What support is included?Support is available 24/7/365, with unlimited backend tickets and strict SLAs. Support is limited to the project scope with handoffs at the end of the engagement.
Hosting optionsYour Cloud or ours. Adaptavist can maintain GitLab in your environment or supply a complete GitLab platform as required.Depends on implementation, but can include on-premises, self-managed, and cloud.
OutcomeYou get a stable, optimised GitLab environment maintained by Adaptavist’s experts, freeing up your internal teams to focus on other work.You get our expertise transferred to your teams for smooth adoption, validated configurations and integrations, and migration completion.
LicensingOn request, yes! Adaptavist’s licensing experts are on hand to advise on all aspects of GitLab licensing.Advisory and recommendations only.
Ideal forOrganisations that need full support and operational management of their GitLab environments.One-off projects, like setting up GitLab, migrating from other tools, building CI/CD, and training your teams.

Go further with GitLab and Adaptavist

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