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ITSM solution packages designed with you in mind

Take your service delivery to the next level with our ITSM solution packages. No matter how simple, complex or what stage you are on your digital transformation journey, our ITSM experts are here to help you.

ITSM solution packages

Starter kit

Kickstart your digital transformation journey with our IT Service Management Starter kit. Get on the right track with our out-of-the-box solution and start adding value to your organisation with modern service delivery. This package includes basic features and a training workshop to empower teams to maximise the adoption of your solution, making it ideal for your first step to a more mature ITSM offering.

What's included?

  • bug Icon
    Quick solution implementation
  • Containerisation Icon
    Out-of-the-box tool installation and configuration
  • Training Icon
    Demonstration and workshops
  • file_folder Icon
    Single source of truth knowledge base integration with ITSM tool

Benefits

Quick turnaround

Quick turnaround

Working to a tight deadline? We've got you covered. This ITSM solution package is perfect for a quick and efficient implementation of your first modern ITSM solution.

Out-of-the-box

Out-of-the-box

Fuss-free solution with all the basic features needed to get you on your way to IT Service Management success.

Proof-of-value

Proof-of-value

Eliminate your fear of failure and try a modern ITSM solution, giving you peace of mind without investing in a full-scope solution.

Professional

Accelerate your service delivery with either a new robust solution by elevating your existing solution with customisations or migrating from one tool to another by integrating existing systems with our Professional package. This solution is the next step from our 'Starter kit', with advanced tool installation, configuration and a tailored approach to incorporate integrations and automations to propel your service maturity forwards.

What's included?

  • cog Icon
    Look and feel customisation
  • Chat Ops Icon
    Communication and notification tools integrations
  • scriptrunner_2 Icon
    ScriptRunner scripting and automation
  • handshake Icon
    Post-implementation technical support

Benefits

Become autonomous

Become autonomous

Streamline your mission-critical processes and improve the efficiency of your teams, saving time and money on your operational costs.

Collaborative management of service requests

Collaborative management of service requests

Ensure there is collaboration between teams to ensure requests are managed adequately, by the right people, within the specified time in order to meet SLAs and to deliver a pleasant customer experience.

Advanced reporting and analytics

Advanced reporting and analytics

Gain easy access to data you need for measuring, monitoring and reporting on your service performance that is reliable and can influence your continuous improvement plans.

Enterprise

Our Enterprise package has been designed with large organisations in mind to give you a fully customisable solution, enabling you to gain a comprehensive, secure, compliant and scalable solution to manage service delivery effectively and align with the wider organisation's goals.

This solution package takes a deep dive into your current ITSM maturity, your team and the customers who use the service and the direction of your organisation, to understand the full landscape of requirements in order to advise you on the best solution to amplify your digital transformation.

What's included?

  • data-center Icon
    Data migration from other systems
  • devops Icon
    DevOps systems to support CI/CD
  • graph Icon
    Enterprise reporting integration
  • enforce Icon
    Security and compliance integrations

Benefits

Full customisation

Full customisation

Build a solution that is moulded around your organisation's requirements with customisations that make the service a pleasure to operate, deliver and use.

Security and compliance

Security and Compliance

Design and implement processes for your data encryption, access control, audit trails and compliance reporting.

Increased scalability and agility

Increased scalability and agility

Make sure your solution is able to adapt to change. Whether you are experiencing growth or streamlining, ensure your service delivery isn't impacted and exceptional service is maintained.

Cogs in a process.

Take a deeper look into our ITSM packages

Need help choosing which package is suitable for you? Download our datasheet that compares each of our ITSM packages, and also includes modules that can be added to build a solution that truly meets your requirements.

Transform your service delivery with our ITSM experts