Hub: Legacy ITSM platform to Jira Service Management transformation
Guidance for deciding your transformation approach, built for measurable business impact that is designed to bring your teams on the journey with you.
The cost of staying on an unsuitable platform
Choosing to stay with your current ITSM platform can feel like the safer option, particularly when migration brings its own cost and complexities. But the cost of inaction can be harder to see, often growing over time. Rising Total Cost of Ownership (TCO), inefficient processes, limited functionality and workarounds can gradually erode productivity, while teams become increasingly constrained by a platform that no longer meets the needs of the business.
The longer these challenges persist, the harder and more expensive they can become to address. Fear of disruption can keep organisations locked into the status quo, even when the business case for change is clear. Understanding the real cost of standing still is the first step towards building a compelling case for transformation.
Define your approach
Whether your ITSM platform is ServiceNow, Freshservice, BMC, or another platform on the market. Moving and replicating what you have in a new tool might be a missed opportunity. Learn whether a migration or full transformation is the best approach for you.
Migration vs transformation
Successful transformation requires more than new tools. It demands a shift in how people work. That's why Organisational Change Management (OCM) sits at the heart of our approach — ensuring adoption is prioritised from day one, not added as an afterthought.
Guide: 6 steps to changing you ITSM solution with confidence
Successful transformation requires more than new tools. It demands a shift in how people work. That's why Organisational Change Management (OCM) sits at the heart of our approach — ensuring adoption is prioritised from day one, not added as an afterthought.
The value of an OCM-led transformation approach
Successful transformation requires more than new tools. It demands a shift in how people work. That's why Organisational Change Management (OCM) sits at the heart of our approach - ensuring adoption is prioritised from day one, not added as an afterthought.
Standardised, scalable operating model
Establish a clean, modern foundation aligned to ITIL best practices - removing legacy complexity and enabling consistent ways of working across teams. This standardisation supports long-term scalability and continuous improvement across the enterprise.
Simplified processes
Avoid lifting and shifting legacy complexity into a new platform. By starting fresh, you simplify workflows, remove outdated practices, and create a more intuitive, efficient service management experience built for modern ways of working.
A path to value
Transformation-led delivery is phased and validated, not a single high-risk cutover. Decisions get tested against real workflows before they're locked in, issues surface early instead of after go-live, and because of this, value that aligns to your businesses objectives is realised.
A foundation built to last
Treating a platform change as a transformation, not a migration, means designing for where the organisation is heading, not just where it is today. The result is an operating model that scales with the business, instead of needing to re-platform again in a few years. Ensuring agility is built into the transformation.
Adoption is built in from day one
The biggest risk in any platform change isn't the technology. Bringing key stakeholders on the journey and embedding Organisational Change Management from the start, turns a technical go-live into a lasting change in how your teams work.
Make it your own
To get the most value out of your ITSM platform, you need to align your IT objectives with business outcomes. Don’t be constrained by tier-gated features. Your ITSM strategy and requirements shouldn’t be limited to restrictions such as feature paywalls. Taking these factors into consideration results in a platform your organisation and customers want to use.
Choose your transformation path
Every legacy platform creates a different starting point. Explore the transformation path that matches yours:
ServiceNow to Jira Service Management
Move beyond a costly, complex ServiceNow estate to a scalable, self-sustaining service management platform.
Freshservice to Jira Service Management
Remove the tier limits and add-on costs holding your Freshservice instance back, without losing ITIL maturity.
Legacy to Jira Service Management
Are your services managed by another ITSM platform? Get in touch with our experts to define your transformation path.
Our customer's successful transformation stories
We tailor our approach to ensure our customers extract value, save costs, scale for the future, whist maximising adoption of their new ITSM platform.
MRI Software's move from ServiceNow to Jira Service Management
Find out how MRI software decided on a transformation approach from ServiceNow to JSM, and the value they realised from the start.
Watch a customer spotlight on MRI Softwares transformation
How we approached MRI Software’s move from ServiceNow, the challenges they faced, the lessons learned, and the benefits realised.
Moving Nephos Technologies from Freshservice
Implementing customisations, integrations and saving costs, by delivering a seamless migration from Freshservice to Jira Service Management.
Ready to start your transformation?
Get in touch with our experts today and start your journey towards reduced costs, simplified services, and a platform that connects and scales with your business.