Adaptavist CEO, Simon Haighton-Williams, shares how an effective ESM strategy can help you make better and faster decisions—enabling digital transformation
We were recently featured on DevOps.com, the largest collection of original DevOps content on the web, to share our knowledge on Enterprise Service Management (ESM).
ESM is an organisation-wide practice, that incorporates the principles of IT Service Management (ITSM), but across the whole company and multiple departments, rather than just for IT.
With ESM, it's easier to break down silos, and make providing services a shared responsibility—a consistent way of consuming and consolidating resources for all your employees.
Did you know...?
One-third of U.S. employees say their company’s technology doesn’t help or makes serving internal and external customers more challenging.
By focusing on the value delivered, and prioritising what matters most for your users, ESM helps with continuous improvement and makes all departments become seen as integral services. And with huge automation possibilities, and a single access method, ESM can speed up your processes—requiring less resources, while providing more control and visibility.
Find out more in the article.
Here at Adaptavist, we help you to put ITSM at the heart of your transformation initiatives and streamline service delivery across your organisation. Whether you're looking to modernise your current ITSM set-up, start from scratch with your ITSM practices, or transition from ITSM to ESM to meet your digital transformation goals, we're here to help.
As transformation expects, we enable you to harness the principles of agile and DevOps to get the most out of your service management solution.
Find out more about our ITSM and ESM services.