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Adaptavist Operate: transforming collaboration at John Lewis Partnership

Person lifting servers as weights

Adaptavist Operate: transforming collaboration at John Lewis Partnership

Atlassian tools are often introduced into businesses at an individual or team level, sometimes under the radar of the wider organisation. As adoption grows and the tools become central to getting things done, the challenge of scaling and managing the tools — all while remaining flexible to meet evolving business demands — becomes an unavoidable reality.

This is where Adaptavist Operate shines

This suite of bespoke, end-to-end managed services supports the provision, management, and ongoing maintenance of Atlassian tools, and beyond.

With Operate, running your Atlassian estate is just the beginning; after all, to quote our Global Head of Managed Services Trefor James: "You wouldn't walk into a pizzeria and just order the base with no toppings."

Operate goes beyond out-of-the-box to focus on the extras, whether light-touch remote support or complete infrastructure management and customisation.

But don't take our word for it — discover how John Lewis Partnership helps teams across its business to collaborate with Operate - read the full case study.

Operate in action

When John Lewis Partnership, one of the UK's flagship retailers, sought to put Jira Server at the heart of its business, it turned to Adaptavist as a strategic delivery partner.

The Partnership had been using Jira Cloud, and the prospect of moving to a more robust, scalable Server platform raised a raft of complex considerations. In addition to reliable hosting, the organisation required day-to-day tool support, ongoing consultancy expertise, and expert management of their system. High system availability was a must, along with ongoing technical and strategic advice to ensure the tools were continually optimised and working for the business.

Collaborating closely with a range of stakeholders across the organisation, Adaptavist designed and rolled out a bespoke managed services platform for 2,000 users across John Lewis & Partners and Waitrose & Partners IT, alongside other business departments.

This is bolstered by an Operate package spanning day-to-day back-end platform management, SLA-backed support to avoid performance issues, and maintenance to ensure the tools can scale and meet changing business needs in the long term.

Ongoing consultancy also identified a business need for automation to deliver customisation requests efficiently, resulting in the introduction of the ScriptRunner app.

Retailers and their teams now collaborate much more closely, driving greater productivity, while 20 complex Jira configurations are automated each week with ScriptRunner.

"The team always talks us through how to action requests in a seamless way that doesn’t affect our users." says Claire Nelson, Methods and Tools Technical Lead for John Lewis Partnership.

The control your business needs

Beyond the toppings, Operate is designed to give you greater control of your Atlassian tools. This means that as well as shedding the burden of day-to-day infrastructure maintenance, your team can manage upgrades in a way that suits them, and gain the confidence that if the worst happens, your business won't suffer.

John Lewis Partnership benefits from 99.9% uptime, with robust disaster recovery provision. 15 minutes of downtime during the Christmas period would equate to million of pounds in lost revenue for the businesses, but with its complete Operate solution, John Lewis Partnership has the confidence that the platform won't face disruption and important data will remain intact in the unlikely event of downtime.

Want to find out more?

Discover the key business challenges that John Lewis Partnership meet with Operate — and what the team has to say about working with Adaptavist.

Read the full case study
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