Deliver value to your customers with Jira Service Management
Empower teams. Streamline service. Accelerate resolution.
Cut resolution times by 66% with decentralized service delivery
In today’s digital workplace, service expectations are higher than ever. But many organizations struggle with:
- Dependency on central IT, preventing teams from owning their workflows
- Inundated service desks, reducing agent capacity and quality
- Slow resolution times, leading to frustrated employees
"We’ve managed to reduce the volume of emails for requests and incidents by over 95% in the nine months since we launched."
Derek Sutton
Director of Infrastructure and Enterprise Architecture at SickKids Foundation
A unified approach to service delivery
As an Atlassian Platinum Solution Partner, we craft tailored JSM solutions that bring together ITSM, ESM, and customer service—so you can:
- Decentralize service ownership across departments
- Automate and resolve requests quickly
- Improve employee satisfaction through self-service and transparency
Key benefits of our service management solutions
At Adaptavist, we help you unlock the full potential of Jira Service Management — enabling faster, smarter, and scalable service delivery across your business.
Whether you're scaling IT operations or bringing structure to business teams like HR or Facilities, we help you deliver high-velocity service—without the bottlenecks.
Operational efficiency
Cut down on manual tasks with automation and AI-powered workflows. Save time and reduce overhead.
Team autonomy
Enable departments to run their own service desks—within a centralized governance framework.
Faster resolutions
Improve agent performance with streamlined workflows and reduced ticket backlogs.
Service visibility & control
Gain actionable insights with dashboards, reporting, and SLAs to track and improve service delivery.
Scalable service management
Extend best practices across IT, HR, Finance, and beyond—with one platform.
Why Adaptavist?
As an Atlassian Platinum Solution Partner with global reach, we’ve implemented hundreds of successful Jira Service Management solutions across industries. Our team combines deep product expertise with real-world ITSM and ESM delivery experience.
We’re not just solution providers—we’re your long-term service transformation partners.
How we work with you
Discovery & Planning
We start by understanding your current setup, goals, and challenges.
End-to-End Implementation
We configure and deploy Jira Service Management with a focus on scale, flexibility, and speed.
Enablement & Training
We provide tool-specific training so your teams can adopt, manage, and grow with confidence.
Tailored JSM packages that fit your organization
From rapid-start deployments to enterprise-scale implementations, our service packages are built to align with your team structure, service goals, and budget.
Case study: Adaptavist's transformative service management solution
Adaptavist transformed SickKids Foundation's operations by implementing a centralised Jira service management cloud platform.
Our service management and cloud migration team at Adaptavist helped streamline manual processes and email reliance with an automated solution that enabled SickKids, one of Canada's leading fundraisers, to scale their efforts efficiently. The foundation has saved countless hours, facilitating a smoother transition to remote work and increasing internal collaboration.
