The next-gen ITSM roadmap: unlocking a smarter service with AI
Frameworks and best practices to successfully implement AI and accelerate productivity.
Artificial intelligence has taken the world by storm, revolutionising the way work gets done across almost every industry. For organisations to keep up with their competition, AI is no longer a 'nice to have' but now a 'must have' in order to not fall behind.
Generative AI spending is forecasted to increase by 76.4% in 2025, demonstrating that Artificial Intelligence is no longer a future concept—it’s a present-day advantage organisations are heavily investing in. What many organisations don’t know is that AI technology is a small piece of the puzzle. To truly harness AI, organisations must first build the right foundations.
In this eBook, you'll discover what it takes to prepare your business for AI adoption in a practical, actionable way. This roadmap is designed for IT leaders and teams ready to unlock the next level of operational efficiency, customer experience, and decision-making whilst boosting productivity.
What you’ll learn:
How AI is reshaping the ITSM landscape
The different categories of AI technology
Trends you should take note of
ITSM use cases where AI can add the most value
A roadmap and framework for AI implementation
Don’t get left behind in the AI revolution. Take the next step toward real, impactful implementation.
Download the eBook to make the most out of your AI investment whilst maximising productivity and achieving customer satisfaction.