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IT landscape changes & business challenges driving ITSM transformation

The role of IT service management (ITSM) has evolved far beyond being viewed as a ticketing system and service desk. Today, it’s a critical enabler of business operations—supporting hybrid workforces, ensuring security and compliance, and driving operational efficiency across increasingly complex environments.
By Stephen Laurin
on 6 Nov 2025
building a computer with boxes on the floor and pieces of itsm circles

Strategies to overcome common barriers when implementing change for ITSM transformational success

Successful ITSM implementation requires more than deploying new systems; it demands aligning your organisation’s mindset, resources, and goals around a shared vision for change.
By Stephen Laurin
on 5 Nov 2025
the team from The Adaptavist Group at their booth at Elevate 2025 in London

Elevate '25 by monday.com in London: Takeaways from the EMEA event

Elevate by monday.com returned to London ExCel on 22 and 23 October 2025 for its European edition of the conference. The Adaptavist Group was back as a sponsor, bringing teams from two of its businesses, Adaptavist and Upscale.
By The Adaptavist Group
on 28 Oct 2025
Women configuring multiple dashboards

Interview: Shaping the future of IT asset intelligence

Industry experts at Atlassian's Team '25 Barcelona, delve into the trending challenges of IT teams are facing.
By Christian Wiemer
on 24 Oct 2025
A person looking at a robot face with a ticket coming out of it's mouth

How ChatOps is changing the game for incident management

ChatOps combines chat platforms with operational tools to accelerate incident management. This blog covers what it is, how it works, and best practices.
By Josiah Tillett
on 24 Oct 2025