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Atlassian is introducing usage-based pricing for AI capabilities
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Atlassian is introducing usage-based pricing for AI capabilities

The Adaptavist Group
The Adaptavist Group
Published on 2 September 2026
5 min read
Puzzle with piece missing and robot holding the additional piece displaying a picture of a brain while a person cheers
The Adaptavist Group
The Adaptavist Group
Published on 2 September 2026
5 min read
Atlassian is expanding usage-based pricing across a set of AI and platform capabilities, with most changes taking effect from 3 December 2026. Meter usage is now visible in Atlassian Administration (from 1 September 2026), though usage data may take up to a week to populate.
In short, several capabilities previously bundled into seat-based pricing will now also draw from monthly usage allowances. If your organisation stays within its allowance, nothing changes. If you go beyond it, you can top up or pay as you go.
This change comes alongside recently announced price changes for Atlassian cloud apps, effective 13 October 2026.

What's actually changing

  • Most paid cloud plans get a monthly usage allowance included at no extra cost
  • Allowances are sized to your plan and seat count, and pooled across the whole organisation
  • Allowances refresh monthly and don’t roll over
  • Admins can monitor usage, set limits, and get alerts at 80% and 100% of any allowance
  • If you need more, you can upgrade your plan, move to a Collection (up to roughly 10x higher allowances), pre-pay with usage packs, or pay as you go

Know how your organisation actually uses AI

Adaptavist's AI Readiness Assessment is a quick, fact-based health check that maps how your teams are using AI today, where the value is landing, and where usage is likely to grow. It gives leadership a clear strategic compass before committing budget to a larger AI transformation programme, or for regularly sense-checking that the programme is on track.
With usage now more directly tied to cost, understanding your organisation's AI footprint is more important than ever.
Learn more

The five meters affected

1. Rovo credits

AI actions draw from an included credit allowance; usage beyond that is billable.
Uses credits: Rovo Chat, Agents, Think Deeper, Coding Agent, third-party API calls
Always free: search, summaries, inline suggestions

2. Automation steps

Moves from counting flow runs to counting steps; for example, a 2-step flow and a 20-step flow each used to count as one run. Now every action, condition, branch, or loop counts as one step.
Enterprise plans no longer include unlimited automation; instead, they offer a monthly allowance.

3. Assets objects

  • Assets: new capability for Jira and Teamwork Collection customers
  • Service Collection: no change to allowance or pricing, but gain centralised visibility in Admin Hub
  • Unique asset records stored at any point in the billing month are counted

4. CSM AI resolutions

Atlassian's first outcome-based meter: you only pay when AI fully resolves a ticket end-to-end with no human involvement. If there is no resolution, then you are not charged.

5. Bitbucket (build minutes, Git LFS storage, packages storage)

Now centrally managed in Atlassian Administration.
Monthly plans: allowances move from workspace-level to org-level, giving more flexibility under the same billing model
Annual plans: usage beyond the included allowance is billable
Failed builds still consume build minutes, but self-hosted runners do not count towards the meter.

Key dates

DateWhat happens
1 September 2026Meter usage becomes visible in Atlassian Administration (may take up to a week to populate)
3 December 2026Extra usage billing begins for most meters

Why Atlassian is making this change

As AI moves from supporting individual tasks to powering entire workflows, seat count alone no longer reflects the value delivered. Usage-based pricing is designed to sit alongside seat-based pricing, aligning cost more closely with actual usage.
Atlassian has framed the model around four principles:
  • Included allowances: teams can start using AI and platform capabilities without tracking every interaction
  • Uninterrupted operations: usage can keep scaling without teams hitting a hard capacity wall
  • Predictable pricing: rates are public, with a usage dashboard for forecasting
  • Full visibility: real-time tracking and cost forecasting through Atlassian Administration

What this means for you and how we can help

  • Check current usage patterns now. Usage data is visible in Atlassian Administration from 1 September
  • Automation-heavy workflows are worth a closer look, since the shift from runs to steps changes how consumption is counted, particularly for enterprise plans losing unlimited automation
  • If your teams use Rovo Agents, Coding Agent, or Think Deeper regularly, review current usage against the new allowance
  • Talk to us if you want help modelling what your allowance covers and where you might land on usage packs or pay-as-you-go
As a global Atlassian Platinum Solution Partner, we bring experts across the areas this change touches: Rovo and AI, Atlassian Collections, Service management, work management, and DevOps and DevEx, not just licensing. That means we can help you work out what is right for both now and in the long term, whether that's your current plan, specific Collections, or other usage plans, our solutions are built to deliver the most value for your organisation.

Where to go for more details

Want to discuss your options?

Review what this means for your business by speaking with our Atlassian and AI experts.
Get in touch
Written by
The Adaptavist Group
The Adaptavist Group
Atlassian
AI
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