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Welcoming Nimaworks to The Adaptavist Group

Nimaworks - part of The Adaptavist Group logos

We’re thrilled to announce that Nimaworks is now part of The Adaptavist Group.

At Adaptavist, we're more focused than ever on delivering holistic solutions spanning people, processes, and technology that empower our clients to succeed. Today I am excited to share that we're taking the next step in our journey. 

It's our great privilege to welcome Nimaworks into The Adaptavist Group. 

Based in Athens and Nicosia, Nimaworks helps organisations transform ways of working, focusing on IT and Enterprise Service Management, DevOps, work management, customer service and automation as-a-service. Nimaworks' mission is to create state-of-the-art experiences for its customers and employees, leaving them to focus on what they do best: building and providing products and services. 

Nimaworks is also the largest Atlassian Platinum Solution Partner in Greece and the only Atlassian Solution Partner in Cyprus—and this synergy is really just the starting point. 

The Nimaworks difference

Delivering long-term value to customers is at the heart of how we do business at Adaptavist, and it's important to us that this customer-first approach is mirrored by our new colleagues at Nimaworks. Serving customers across Europe, Nimaworks has a proven track record of truly delighting its customers by helping them redefine how work gets done. 

What really sets Nimaworks apart, however, is the team's proven expertise in IT and Enterprise Service Management—particularly with customers across the financial services, insurance, telecoms, utility and public sector industries. 

There's little doubt about the value of ITSM to the enterprise. According to Fortune Business Insights, the global cloud ITSM market size is projected to hit USD 15.65 billion in 2027, with Gartner naming Atlassian a Leader in its 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. 

It's no secret that we see ITSM as a key driving force behind our future growth at Adaptavist, and as an ITSM-focused Atlassian Partner, Nimaworks is strategically placed to support us in building out our ITSM practice, consolidate our ITSM capabilities, and help broaden our reach so we can support more European enterprises in putting ITSM at the centre of their digital transformation initiatives. 

A bright future

I am confident that Nimawork's strengths complement our core competencies brilliantly, and coupled with our recent acquisition of venITure, further cement The Adaptavist Group as a leading provider of Atlassian solutions across Europe. But that's really only just the start.

By joining us, Nimaworks will be able to leverage The Adaptavist Group's leading-edge technology, global talent pool, and research and development capability to create even more value for its customers. I am excited to see how Nimaworks' already rapid growth will further benefit from immediate scale and support from The Adaptavist Group. 

The Nimaworks team will continue to service its customer base and deliver ITSM engagements for enterprises across Europe, and we will work together on blended consultancy work that pulls in capability from teams across our group businesses. Nimaworks' leadership will stay in place, and its talented team will bring new energy and vision to The Adaptavist Group team. 

But above all, our focus will, as always, remain on delivering world-class service for all our customers across The Adaptavist Group businesses—both today and in the future.  

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"As Nimaworks CEO Effie Bagourdi puts it:
""Nimaworks is excited to join The Adaptavist Group to help strengthen its ITSM offerings and capabilities.
""For more than 10 years, we have been helping businesses implement products and solutions that make IT service management seamless. Like Adaptavist, we take a holistic approach to consulting that leverages best-of-breed technology coupled with extensive service management experience. Being part of The Adaptavist Group will help us scale at an unprecedented rate and will enrich our service and solution offerings to our customers in EMEA.
""Together, The Adaptavist Group and Nimaworks will be very well positioned to capitalise on the incredible growth in ITSM we're seeing across enterprises in Europe and beyond.""
Effie Bagourdi, Nimaworks CEO

This alliance will also enable Adaptavist to expand its portfolio of strategic technology partners, and we are excited to explore how Nimaworκs' partnerships with Workato and Zendesk can enhance our solutions offering, supporting our customer's transformation efforts across technology platforms. 

Disocver more about Nimaworks
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Associated Press Release

Adaptavist Acquires ITSM Experts Nimaworks 

LONDON – 7 December 2022 – Adaptavist, the leader in digital transformation, has acquired IT and Enterprise Service Management software consultancy Nimaworks. The largest Atlassian Platinum Solution Partner in Greece, Nimaworks specialises in helping companies in complex industries like banking, insurance, telecoms and energy leverage DevOps, automation-as-a-service and digitalization to improve IT efficiency, enable collaboration and expand knowledge sharing. With customers throughout the Mediterranean and Europe, Nimaworks has a proven track record of re-defining how work gets done and how companies win and delight customers. 

“ITSM is a key element of Adaptavist’s growth strategy and we see Nimaworks as a not-so-secret weapon in accelerating that growth. They complement our existing solution offerings with a combination of outstanding technical and consulting expertise. This will enable us to support more enterprises in Europe and beyond by putting ITSM at the centre of their digital transformation,” said Simon Haighton-Williams, CEO of Adaptavist. “Together, we will deliver a tailor-made, people-first approach to ITSM that helps businesses improve customer experience, drive growth and create long-term value.”

There’s no doubt about the value of ITSM to the enterprise. According to Fortune Business Insights, the global cloud ITSM market size is projected to hit USD 15.65 billion in 2027, achieving a growth rate of over 18% (from 2022 - 2027) and creating a major opportunity for software providers worldwide. One of the most popular and highly regarded solutions globally is Atlassian’s Jira Service Management. In fact, Gartner just named Atlassian a Leader in its 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. As an Atlassian Specialised Partner in ITSM and one of the largest Atlassian partners in the world Adaptavist, now coupled with Nimaworks, is uniquely qualified to deliver leading-edge technology and talent at scale.

"Nimaworks is excited to be joining Adaptavist and its parent company, The Adaptavist Group, to add our expertise to their ITSM offerings and capabilities,” said Effie Bagourdi, CEO of Nimaworks. “For more than 10 years, we have been helping businesses put ITSM at the heart of their digital transformation journey. Being part of Adaptavist will enable us to tap into a global network of talent, tooling partners and R&D that will enrich our solution offerings and expand our reach. As part of The Adaptavist Group, we'll be perfectly positioned to capitalise on the incredible growth in ITSM we're seeing across Europe and beyond."

Nimaworks and Adaptavist will begin working together immediately to deliver ITSM solutions for enterprise customers across Europe. Nimaworks will continue to operate in Greece and Cyprus, under the leadership of Effie Bagourdi, who will also join the Adaptavist management team. The terms of this agreement will not be disclosed.  For more information, visit and



About Adaptavist

Adaptavist is a global technology and innovative solutions provider, helping organisations boost agility and overcome the challenges of digital transformation. Founded in 2005, its team spans over 750 employees globally, with an 18,000+ customer base representing more than half of the Fortune 500. 

Adaptavist supports customers with applications, consultancy, agile implementation, app integration, training, managed services, and licensing solutions – through strong partnerships with Atlassian (a Platinum Atlassian Solutions Partner and a Platinum Marketplace Partner) as well as partnerships with Slack,, AWS, GitLab, Aha!, and more. The company has been awarded the Queen's Awards for Enterprise and Deloitte's Technology Fast 50.

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