Legacy to Jira Service Management Transformation hub
Everything we've put together for strategic IT teams who are thinking about their next move.
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Understand the hidden costs
Find out where you could be losing money and make the case for change.
Plan your transformation
Understand the journey ahead and be better prepared.
Learn from others
Explore real customer experiences and how you can achieve the same success.
Practical guidance for your move
From step-by-step guides, to learning from teams who have already made the move. Explore everything you need to know inside our transformation Hub.
The real cost of standing still
Why the cost of staying on a platform that no longer fits is easy to miss, and how to put it in front of the people who hold the budget.
Migration vs transformation
What separates copying your old setup into a new tool from a proper reset, and why the difference decides what you get out of the move.
Moving from ServiceNow
What a transformation-led move from ServiceNow involves, phase by phase, and what teams can expect from it.
Moving from Freshservice
For teams who've outgrown their plan: how a move works, and what to do about the limits you've been working around.
Customer stories
How MRI Software moved from ServiceNow and Nephos Technologies moved from Freshservice, and what they'd tell a team in the same position.
Solutions to build on
Add-ons that extend what your service desk can do once you're on Jira Service Management, including a virtual agent, and DORA compliance for financial services.
Customer spotlight: MRI's transformation journey from ServiceNow to Jira Service Management
Changing ITSM platforms is a big decision, one that MRI software made. They had strict requirements to move to a better operating model that is aligned with ITIL best practices, that is scaleable, leverages AI, and reduces cost.
Watch a discussion between Francisco Ayala from MRI Software and Deniz Timartas from Adaptavist unpack MRI Software’s transformation journey from ServiceNow to Jira Service Management. And find out how they were able to go from 400 to 600 users at a lower cost, and scored 4.9 out of 5 for customer satisfaction in the first week.
Take the next step and get access to the Legacy to JSM transformation hub
Everything you need to decide whether, when, and how to move to a platform that aligns with your business goals.