From Strategy to Execution: Bridging the FSI AI Gap with Atlassian Service Collection| Webinar

ITSM

Atlassian

Join Adaptavist and Atlassian for a focused webinar exploring how AI is reshaping IT Service Management in the Financial Services sector—covering key topics such as DORA, the EU AI Act, compliance, modernisation, and evolving customer experience demands.

Thursday, 2026 May 14 · 14:00 UK

Event Overview

As part of Atlassian’s State of AI in Service Management Industry Series, we are excited to partner with Atlassian to deliver a dedicated webinar focused on the future of ITSM and the evolving role of AI within the Financial Services sector.

With mounting "zero-latency" customer expectations and tightening regulations like DORA and the EU AI Act, financial institutions face increasing operational complexity. We will detail how industry leaders are modernising service management to address these growing regulatory demands and meet rising customer expectations.

What you will learn

By combining Atlassian’s strategic vision with Adaptavist’s deep expertise in Financial Services, this webinar aims to deliver practical insights tailored to the industry’s unique challenges.

Key takeaways:

How ITSM is evolving into a strategic System of Action
How AI is transforming service delivery in regulated environments
How to drive efficiency and ROI with the Atlassian Service Collection
Real-world examples and best practices from Financial Services organisations
Practical steps to accelerate maturity and navigate the AI trust gap

Speakers

Learn more about the experts joining us:

Nikos Georgakopoulos
Global Head of Service Management at Adaptavist

Nikos boasts nearly two decade's experience within IT, holding a bachelor’s in computer science, a master’s in business administration, and experience with the Atlassian ecosystem. This equips him to effectively solve problems and enhance productivity of organisations within regulated industries.

Anand Unadkat

Senior Solutions Architect at Atlassian

Solutions Architect at Atlassian with over 16 years of experience in consulting. Passionate about delivering customer value, working with the solution partners in developing their Service Management practices and solution offerings.