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From Strategy to Execution: Bridging the FSI AI Gap with Atlassian Service Collection

Join Adaptavist and Atlassian for a focused webinar exploring how AI is reshaping IT Service Management in the financial services sector—covering compliance, modernisation, and the future of customer experience.

Thursday, 2026 May 14 · 14:00 UK
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Event overview

As part of Atlassian’s State of AI in Service Management Industry Series, we are excited to partner with Atlassian to deliver a dedicated webinar focused on the future of ITSM and the evolving role of AI within the financial services sector.
With mounting "zero-latency" customer expectations and tightening regulations like DORA and the EU AI Act, financial institutions face increasing operational complexity. We will detail how industry leaders are modernising service management to address these growing regulatory demands and meet rising customer expectations.

What you will learn

By combining Atlassian’s strategic vision with Adaptavist’s deep expertise in financial services, this webinar aims to deliver practical insights tailored to the industry’s unique challenges.
Key takeaways:
  • The new compliance reality: How regulation is reshaping service management priorities and timelines for financial services.
  • AI capabilities with governance built in: What Atlassian's AI already delivers for regulated environments.
  • Foundation first: Why the organisations getting AI right are starting with data governance and what that looks like in practice.
  • Real-world proof: How a leading European bank built the governed foundation first, then modernised operations on top of it, and where AI takes them next.
Nikos Georgakopoulos
Photo of Anand Unadkat

Speakers

Learn more about the experts joining us:
Nikos Georgakopoulos
Global Head of Service Management at Adaptavist
Nikos boasts nearly two decade's experience within IT, holding a bachelor’s in computer science, a master’s in business administration, and experience with the Atlassian ecosystem. This equips him to effectively solve problems and enhance productivity of organisations within regulated industries.

Anand Unadkat
Senior Solutions Architect at Atlassian
Solutions Architect at Atlassian with over 16 years of experience in consulting. Passionate about delivering customer value, working with the solution partners in developing their Service Management practices and solution offerings.
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