Join us virtually on Tuesday 21st April at 12pm BST for an inside look at MRI Software’s IT Service Management transformation journey.

Discover how they made the move to Jira Service Management, the challenges they faced, and the outcomes they achieved—alongside practical insights from Adaptavist and Atlassian to guide your own transformation journey.

Two computers loading, showing a transition from one tool to another

Webinar overview

Are you experiencing rising costs, increasing complexity, and slow innovation with your current ITSM tool? But still hesitant to make a change? Then this webinar is for you.

For many organisations, their current ITSM platform is no longer delivering the value it once promised. The good news is there’s a better way forward.

In this webinar, we will be joined by Francisco Ayala the Director of Product Operations at MRI Software to learn how they were able to save cost, optimise their processes, and align their teams with Jira Service Management, with Adaptavist guiding them through the transformation.

You’ll also hear from experts Deniz Timartas, Senior Strategic Advisor at Adaptavist, and Atlassian’s Anand Unadkat, Senior Solutions Architect, on how they supported MRI to achieve their transformation goals.

What you should expect:

Research-based challenges driving organisations to rethink their current ITSM approach
The difference between migration vs transformation and when each makes sense
How MRI Software made their transformation to Jira Service Management successfully
Q&A session: an opportunity to ask our experts any burning questions you might have about switching ITSM tools.

Who should attend?

If you’re using an ITSM or legacy system that isn't meeting your needs, and you’re considering alternatives such as Jira Service Management, this session will be relevant.

If you’re frustrated with your ITSM or legacy tool because it isn’t meeting your needs, and you’re looking to understand how you can work in a more efficient and agile way, join us for this webinar.

See you there on Tuesday 21st April 12:00-12:45pm BST

Speakers

Learn more about the experts joining us:

Deniz Timartas

Senior Strategic Advisor at Adaptavist

Deniz has over 8 years' experience in the Atlassian ecosystem. In that time he has honed his skills within the Service Management sphere, whilst acquiring ITIL Master and Atlassian Certified Expert qualifications, that he has leveraged to support many customers with their transformation projects.

Anand Unadkat

Senior Solutions Architect at Atlassian

Solutions Architect at Atlassian with over 16 years of experience in consulting. Passionate about delivering customer value, working with the solution partners in developing their Service Management practices and solution offerings.

Francisco Javier Ayala Bocardo

Director, Product Operations at MRI Software

Francisco Ayala is the Director of Product Operations at MRI Software, where he leads global initiatives focused on productivity, tooling standardisation, and AI-driven transformation across Product, Engineering, IT, and business functions. He is responsible for driving enterprise-wide adoption of Atlassian and GitHub as core platforms, while enabling measurable improvements in delivery efficiency, cost optimisation, and operational scalability.

MRI Software's transformation: Moving to Jira Service Management successfully

Webinar overview

What you should expect:

Who should attend?

Speakers

Register for the webinar