Interview: Shaping the future of IT asset intelligence

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Bringing clarity to complexity: how Adaptavist and Lansweeper are shaping the future of IT asset intelligence

Christian Wiemer

Stefan Van den Steen

Published on 24 October 2025

6 min read

Christian Wiemer

Stefan Van den Steen

Published on 24 October 2025

6 min read

Industry experts at Atlassian's Team '25 Barcelona, delve into the trending challenges of IT teams are facing.

Enterprises today operate in sprawling digital ecosystems that span data centres, multiple clouds, SaaS platforms, and AI-driven tools. This interconnected landscape has created both opportunity and complexity, as visibility across systems becomes harder to maintain. IT teams must now orchestrate not just technology, but information, risk, and identity on an unprecedented scale. The challenge is no longer connectivity — it’s control. To transform responsibly, organisations need clear, actionable intelligence about their assets and environments, turning data into insight and insight into smarter, more secure decisions.

Adaptavist and Lansweeper joined forces in 2024, as part of a strategic decision, to unite in harnessing a deeper understanding of the asset management complexities in the IT landscape. This blog provides an insight into the partnership, as well as what our experts from both sides are seeing in the market, and how the partnership is poised to help organisations by taking away the burden so they can focus on delivering value to customers.

First, let’s dive into the partnership.

About Adaptavist and Lansweeper

Lansweeper is a technology asset intelligence company and a recognised leader in IT discovery. Its platform identifies and maps every asset across an organisation’s environment, providing the foundation for informed decision-making. This capability fits naturally within the Atlassian ecosystem, where customers rely on high-quality data in their CMDBs to power automation, service management, and operational insight.

Discover the true power of Lansweeper

Adaptavist is a global technology and services company focused on enabling enterprises to get the most from their Atlassian investments. Within its Service Management Practice, the team helps organisations build robust, automated ITSM and ESM solutions. Lansweeper’s asset intelligence capabilities enhance these solutions, ensuring that the data underpinning them is accurate, reliable, and complete.

Adaptavist's specialised solutions

Lansweeper’s discovery capabilities bring the data foundation; Adaptavist connects the data to business processes and adds business value. Foundation for AI & BigData.

Christian Wiemer

Service Management Practice Team Lead at Adaptavist

What is exciting about the Adaptavist and Lansweeper partnership?

Organisations today are grappling with vast amounts of data. Managing, organising, and making sense of this information is critical for smooth operations and effective decision-making. Visibility is key—being able to see, understand, and act on data across the organisation.

We’re in an era of digital complexity, where there are major shifts as companies move from traditional data centre setups to cloud environments, which presents significant challenges. To begin with, organisations need to fully understand what their current environment looks like before starting a cloud migration project. A lack of visibility on the current state of infrastructure (hardware, software, network architecture etc) is the prime reason why companies struggle to keep cloud migration costs and risks under control.

The rise of AI has added another layer of complexity, introducing new forms of “shadow IT”—or even “shadow AI”—as tools emerge outside the visibility of IT team's, causing oversights or the risk of confidential information being exposed. Additionally, AI needs reliable and consistent data in order to provide added value to the business. Managing this responsibly is essential for maintaining security and protecting against external threats.

With AI and cloud transformation reshaping IT landscapes, the timing for this partnership couldn’t be better.

Stefan Van den Steen

Sales Director at Lansweeper

Next, we explore some of the trending challenges our experts are seeing right now with IT teams.

Common challenges IT teams are facing today

The biggest challenge facing IT teams today is complexity. Organisations now operate in hybrid environments that span private and public clouds, on-premises systems, mobile devices, and AI-enabled tools. This evolving ecosystem is growing increasingly difficult to manage, with the speed of technological change only accelerating.

Data shows huge investments are being allocated to service management. Our customers want to stay ahead of the competition with outstanding service and be on top of their complex environments.

The acceleration of technology and AI is both exciting and intimidating — and organisations need help managing that complexity.

Stefan Van den Steen

Sales Director at Lansweeper

The impact the Adaptavist and Lansweeper combined services will have on the industry

Many organisations are currently using manual inputs or incomplete data sources to populate their CMDB, causing ineffectiveness in Service Management teams. By integrating Lansweeper into JSM, service teams can; enhance and mature their access to relevant data, make better use of AI to remediate minor issues, and reduce the time to resolution of more complex tickets.

Adaptavist is the integrator of tools such as Atlassian’s Jira Service Management and Lansweeper. Our expertise helps large and complex enterprises to redesign their Service Management processes to be more efficient, compliant and secure.

Together, we’re turning high-quality data into high-value outcomes for our customers.

Christian Wiemer

Service Management Practice Team Lead at Adaptavist

Closing thoughts

As the boundaries of IT continue to expand, the organisations that thrive will be those that can see clearly — not only what assets they have, but how those assets are connected, used, and governed. Visibility is no longer a technical advantage; it’s a strategic necessity.

The next wave of IT transformation will depend on the intelligent use of data — turning discovery into insight, and insight into action. For IT and business leaders alike, the challenge is clear: to bridge the gap between knowing and doing.

Watch the interview!

Take a look at the interview, filmed on the Team 25 Barcelona exhibition floor, to hear the expert perspectives on the challenges they're seeing in the industry, their thoughts on the Partnership between Adaptavist and Lansweeper, and how the combined solutions will be able to support organisations with their complex IT landscapes.