Elevate '25 in NYC: Key announcements from monday.com's flagship event
Share on socials
Elevate '25 in NYC: Key announcements from monday.com's flagship event
Danny Coleman
Published on 22 September 2025
4 min read
Danny Coleman
Published on 22 September 2025
4 min read
If you couldn't attend or struggled to keep up with everything as it happened at Elevate by monday.com in NYC, here's our summary of the key announcements.
Elevate 2025 in New York City was even bigger and more exciting than last year's event. With a location move to Duggal Greenhouse, delegates enjoyed a packed agenda of keynote presentations, masterclass workshops, and networking opportunities with partners and peers over two days, 17–18 September.
Here's what we learned at Elevate '25 in NYC:
In general
Overall, the general message around the monday.com platform is that they are now focusing more on ‘work execution’ rather than traditional project management. The idea is that work management is being enhanced so that work gets done, rather than just tracked.
Spotlight on AI
As anticipated, monday.com's most significant announcements focused on AI and its role in shaping the future of work management.
New AI agents
monday.com has been expanding its AI platform with 'digital workers' – AI-powered specialists built into its system. At Elevate '25, the company unveiled two new agents within monday CRM designed to support sales teams:
- SDR Agent – Assists sales development representatives by finding, suggesting, and adding leads to CRM based on an ideal customer profile.
- Outreach Agent – Contacts leads, conducts initial conversations to uncover needs and intent, and records every interaction in CRM.
What sets these agents apart is their action-oriented design. Rather than simply responding to queries, they can carry out multi-step tasks, adapt to changing circumstances, and work continuously – reducing manual effort for sales teams.
AI marketplace expansion
The monday.com marketplace is evolving into a hub for AI-powered solutions, where customers can discover, deploy, and scale both agents and skills. The marketplace is being built with a focus on:
- Transparency
- Security
- Enterprise readiness
This ensures organisations can integrate AI seamlessly into their workflows with confidence.
AI capabilities are now generally available
Early access features previously announced–monday magic, monday vibe, and monday sidekick are now generally available to all users. These tools improve productivity by providing intelligent support across workflows, from summarising updates to boosting team morale.
monday campaigns
A significant addition to the monday CRM suite, monday campaigns is a new AI-powered product for marketing teams. It enables teams to:
- Quickly create, launch, and optimise campaigns
- Connect campaigns directly to revenue
Align marketing and sales with a shared funnel, unified goals, and a single source of truth.
Enterprise-scale enhancements
To better serve large, complex organisations, monday.com announced improvements focused on governance and scale:
- Enhanced dependency management
- Resource optimisation
- Stronger governance controls
- Greater visibility across projects
- Better coordination for global operations
What's next?
Elevate '25 in NYC demonstrated monday.com's commitment to driving businesses forward with AI, helping organisations scale more efficiently and effectively. But this is just the beginning. Get in touch to discuss how we can support you to take advantage of these new developments and guide you on the best setup for you.
Or, we'd love for you to experience it first-hand at the London show, which will take place from 22 to 23 October. Join our experts in person to explore the latest innovations, connect with peers, and see how monday.com can transform the way your teams work.
Or, we'd love for you to experience it first-hand at the London show, which will take place from 22 to 23 October. Join our experts in person to explore the latest innovations, connect with peers, and see how monday.com can transform the way your teams work.
Written by
Director, Strategic Services and Operations
Danny leads Adaptavist's monday.com Professional Services globally, directing teams that deliver complex system migrations and enterprise work management transformations. He focuses on strategic leadership and clarity, helping global organisations navigate complexity and scale confidently.