Together, we are helping enterprises improve their Jira Service Management and team member experiences with data-driven metrics focused on sentiment to drive business and process improvements.
We are thrilled to partner with Helsinki-based HappySignals. Founded in 2014, HappySignals make enterprise experience data visible, understandable, and connected to the operational data in JSM.
Using HappySignals IT Experience Management Platform, enterprise IT Leaders can improve team member experiences through a real-time understanding of the experiences they deliver to end-users across all IT services. They can make better decisions with actionable experience data and achieve operational efficiency through the ITXM™ (IT Experience Management) Framework. This helps enterprises build happy, productive, more open, outcome-focused, and data-driven cultures.
Accelerate IT transformation
In our recent blog, Adaptavist predicts 2023: Top trends for ITSM and ESM, we predicted that XLAs (Experience Level Agreements) may become different but complementary units of measurement. By integrating HappySignals with Jira Service Management, you can understand more about your service offering and how you can make improvements. Having this evidence to support your continuous service improvement aids in measuring the change and recognising areas for further work. Whilst an SLA will measure the compliance against contracts, XLAs tell you the impact on the end-user.
Through our partnership, we can help enterprises implement an experience management solution by embedding this into their standard workflows with the instant measurement of end-user happiness and productivity right from that first customer response.
The HappySignals partnership grows our portfolio of Adaptavist Technology partners, focused on ITSM along with Atlassian and Device42. Adding HappySingals to our partner ecosystem strengthens our commitment to helping clients embrace change and drive bottom-line results and IT transformation for enterprises.
HappySignals is a SaaS company for IT Experience Management. Founded in 2014, the Helsinki-based company's three co-founders combine experience in running IT for enterprises and running Service Design agencies. Today, HappySignals has discovered the IT experiences of over 2 million enterprise end-users in 120 different countries. Its IT decision-making platform continuously measures team member experience and gathers sentiment data on IT service delivery. By using the platform, IT leaders can get a real-time understanding of the experiences they deliver to end-users. It empowers enterprises to move towards sustainable people-centric IT, enabling them to change their culture to be more open, outcome-focused and data-driven.
For more information, visit: www.happysignals.com
Adaptavist is a global technology and innovative solutions provider, helping organisations boost agility and overcome the challenges of digital transformation. Founded in 2005, its team spans over 900 employees globally, with an 18,000+ customer base representing more than half of the Fortune 500.
Adaptavist supports customers with applications, consultancy, agile implementation, app integration, training, managed services, and licensing solutions – through solid partnerships with Atlassian (a Platinum Atlassian Solutions Partner and a Platinum Marketplace Partner) as well as partnerships with Slack, Monday.com, AWS, GitLab, Aha!, and more. The company has been awarded the Queen's Awards for Enterprise and Deloitte's Technology Fast 50.
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