Things I wish I knew before changing ITSM solutions
Save time and money by avoiding common pitfalls organisations face when changing ITSM solutions.
Research shows a staggering 40% of organisations either replacing or will replace their tool.
Over the past few years, the ITSM industry has seen a huge growth in the adoption of ITSM tools for many reasons, such as organisations having to adapt to new ways of working due to an increased demand for remote working opportunities. Resulting in the physical, office-based service desks transforming into digital service management solutions.
Many organisations are now in a challenging position. The tools they selected a few years ago are not meeting expectations and cannot deal with the increased demand being put on IT teams because considerations concerning the wider ITSM practice and frameworks were not applied. Instead, there was a significant focus on which tool to choose, resulting in tools that are unable to adapt to the changing requirements of IT teams and their customers.
In this webinar, our ITSM experts, Stephen Laurin, Senior Business Consultant and Phill Fox, Principal Customer Success Advocate, will provide you with insights on real-life projects with customers who wished they knew more about switching ITSM tools before taking the leap.
This webinar covers:
How the accelerated adoption of ITSM tools over the past few years has resulted in a rise in tool dissatisfaction
Reasons why you should consider changing your ITSM solution
Considerations and options when changing ITSM tools
Our expert advice on what you must know before changing ITSM solutions, from our experience of delivering projects for customers