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Summer Starter—Service Management

Summer Starter—Service Management

We're thrilled to invite you to the Summer Starter—Service Management event at the Adaptavist HQ in Toronto on June 25. Designed for leaders and practitioners in both rapidly scaling and large-enterprise IT, this event aims to boost your organization's service delivery speed and efficiency.

In a world where service delivery and customer expectations are evolving at lightning speed, staying ahead requires not just adaptation but innovation. The Summer Starter for Service Management event is curated for leaders and practitioners like you.

Date and location:

25 June 8.30PM - 11.30PM UTC 43 Front Street E, Toronto, ON, Canada

In this event we cover:

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    Accelerating Value Delivery: Gain insights into leveraging data for immediate impact and crafting exceptional service experience.

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    Modernizing Through Collaboration: Learn how to navigate beyond legacy tools and foster collaboration for addressing service management challenges.

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    Boosting Efficiency & Decision-Making: Explore ITSM best practices that enhance service delivery across your organization.

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Get ready for some service management magic!

Our event focuses on leveraging Atlassian solutions for an organized, automated service management practice. Dive into the SickKids Foundation journey to transform lives and save time with Jira Service Management.

We provide a golden opportunity for IT, business professionals and digital transformation leaders to gain valuable insights, network with industry peers, and empower their organizations with efficient, compliant, and scalable solutions. 

Don't miss this chance to elevate your enterprise's digital capabilities with Atlassian's powerful tools and expert guidance.

We look forward to welcoming you!

Agenda:

4:30pm-5:00pm Arrival + drinks and appetizers
5:15pm-6:00pm Service management panel discussion
6:00pm-7:30pm Networking, demos, and prize draws!

Event hosts and guests:

Gaspar Aguilar, Atlassian

Gaspar Aguilar, Atlassian

Gaspar is an ITSM Solutions Architect at Atlassian. He has been implementing ITSM solutions for over 15 years and delivering ITIL courses as an accredited trainer since ITIL version 2. Gaspar is an enthusiast of Artificial Intelligence, based in Vancouver, B.C. and helps Atlassian Partners architect and deliver Jira Service Management projects.

Stephen Laurin, Adaptavist

Stephen Laurin, Adaptavist

With extensive experience in business consulting, Stephen has assisted many organisations of various sizes in implementing and improving their ITSM and/or ESM practices. Stephen excels at navigating complex implementations in the Atlassian ecosystem, with a primary focus on practicality and efficiency.

Derek Sutton, SickKids Foundation

Derek Sutton, SickKids Foundation

Derek Sutton is an IT Executive with substantial knowledge in Cyber Security, IT Production, Strategy and Portfolio Management in multiple environments (finance, pharma and non-profit). He has extensive experience leading internal and external teams in all aspects of IT, from Security, Operations, Customer Service, Infrastructure, Project Management, Risk Management, Strategic Planning and Budget Management.