Skip to main content
A robot holding a cable together connected between three overlapping circles and two people at a desk

Seminar: Service Management Ignite - Elevate Your Service Delivery to New Heights

Designed for leaders and practitioners in both small-scale and large-enterprise IT, this seminar aims to boost your organisation's service delivery speed and efficiency.

27 June 2AM - 6.30AM UTC Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Malaysia, 50450

In this event we cover:

  • flag_2 Icon

    Transform Service Models with AI: Discover how Atlassian AI solutions are revolutionising service delivery and enhancing customer experiences.

  • flag_2 Icon

    Accelerate Value Delivery: Gain insights into leveraging data for immediate impact and crafting exceptional service experiences.

  • flag_2 Icon

    Modernise Through Collaboration: Learn how to navigate beyond legacy tools and foster collaboration for addressing service management challenges.

  • flag_2 Icon

    Boost Efficiency & Decision-Making: Explore ITSM best practices that enhance service delivery across your organisation.

Enter your details to register

Explore service delivery innovation to stay ahead!

In a world where service delivery and customer expectations are evolving at lightning speed, staying ahead requires not just adaptation but innovation. Service Management Ignite is curated for leaders and practitioners like you who are looking to accelerate their service delivery.

Don't miss this opportunity to connect with peers, gain invaluable insights, and empower your team to elevate your service delivery practices. Join us for a half day dedicated to thought leadership, innovation, and strategic insights.


We look forward to welcoming you!

Agenda highlights:

10:00am: Registration
10:15am:
Welcome and introductions, Cliff Liow, Strategic Solutions Manager, Adaptavist
10:30am:
Insight into The Atlassian AI-powered platform by Effie Bagourdi, ITSM Practice Lead, Adaptavist
11:00am:
AI-Powered ITSM; Enhancing Service Delivery with Jira, Shakiru Ayanloye, Technical Consultant, Adaptavist
11:45am:
The Art of ScriptRunner by Sean Chua, Customer Success Manager (APAC), Adaptavist
12:15pm:
Engaging Panel Discussion
1:00pm:
Buffet and Networking
2:30pm:Close


Reserve Your Spot Today!



Event hosts and guests:

Clifford Liow

Clifford Liow

Cliff is an experienced IT Business Development professional with experience in SaaS solutions, business strategy, managed services and project management. He is creative with a passion. Cliff has strong interpersonal and communication skills and enjoys learning while having fun too. He thrives in an innovative and collaborative environment which provides him with the ability to grow and mentor.

Sean Chua

Sean Chua

Sean has a decade of experience working with top software companies to the likes of Microsoft, Adobe, Autodesk, PTC, and more in customer facing and stakeholder management roles where he managed nationwide projects engaging SMB, enterprise and government related organisations across southeast asia. He later focused into consultation and advisory to scale-up Startups, and maximising investments and benefits for Nonprofits as a Microsoft Customer Success Manager in APAC.

Shakiru Ayanloye

Shakiru Ayanloye

Shakiru has worked extensively with Atlassian products (Jira, Confluence, Bitbucket etc) in the last 6 years. He started as a support Engineer for Atlassian cloud products and then moved on to become a consultant. His background is within Software Engineering and he also has a master’s degree in Software Engineering.

Effie Bagourdi

Effie Bagourdi

Effie has over 10 years of experience in IT Service Management, with a strong background in the banking industry. She has a firm interest in team collaboration technology, IT and Enterprise Service Management, automation, and digital transformation. As an Atlassian Certified Professional working with Atlassian products since 2009, Effie has worked with enterprise clients of all sectors, helping them unleash their full potential through a pragmatic approach.