JiraCon is all about you and your journey with Atlassian. Pick the brains of Jira Admins. See how Jira is used across 20+ product teams. Connect with the developer community.
Phill Fox and Nic Brough will be presenting Service Management to Infinity and Beyond
Enterprise Service Management beyond the world of IT. How do organisations put their customers first, in the ever demanding world of service management. Nic and Phill will introduce the concepts of ESM and provide examples of how some organisations use Service Management to provide excellent service. As part of this session attendees will be encouraged to share their own experiences and successes in the world of Service Management.
John Turley will be presenting Developing an Agile Mindset
In 2019, John Turley's "Developing an Agile Mindset" presentation dove into the complexity of an individual's psychology and how that relates to the world of modern work. In this follow-up, John takes the research further, exploring how the interactions between individuals within organisations create the social structures that determine how well teams are able to deliver on their goals. Exploring a new hypothesis on workplace engagement, Developing an Agile Organisation lays out the why, what, and how of organisational culture and delivers concrete steps to improve interactions and strengthen teams while adapting to the challenges they face.
Event hosts and guests:
Senior Digital Transformation Consultant
John is a pragmatic leader with 25 years’ experience working in companies at all levels, from teams to c-suite, bringing concrete, value-adding change to the way organisations really work. Dissatisfied with the standard discourse around transformation and agility, he is passionate about applying cutting-edge knowledge from fields as diverse as complexity, sociology, and psychology in practical, proven ways that immediately increase productivity at the same time as embedding continuous learning in ways of working.
Principal Customer Success Advocate
With over three decades of experience across a number of different industries Phill frequently works alongside organisations to assist them in making a culture change whilst introducing the Atlassian toolset. Phill wrote the original Atlassian University course ‘Getting started with Jira Service Desk’ and has assisted many organisations with implementations and customisations of the product.
Atlassian Community Champion
Nic is renowned for his active participation and dedication to Atlassian’s community ecosystem. He works on customer projects of all shapes and sizes from providing short-term support to help organisations get up and running with Atlassian to managing more complex and longer-term engagements.