Seminar: Accelerating digital transformation through exceptional service delivery
Join us for an in-person seminar in Kuala Lumpur where we delve into ways to navigate the complexities of creating, implementing, and supporting a successful IT Service Management strategy.
In this event we cover:
Learn more about delivering greater value streams to your business improving operational agility to deliver exceptional service experiences.
Gain insights into expanding beyond IT, enabling increased efficiencies with modern service delivery across your business.
How leveraging a CMDB increases security, streamlines operations and ensures compliance.
Join us for a morning of discovery and networking
To deliver value and exceptional services, divisions face many challenges including managing the complexity of IT infrastructure, ensuring data accuracy, and maintaining effective risk management and governance. This is where having a robust and modern ITSM solution to support the digital transformation of business operations is vital in supporting IT teams to overcome these obstacles.
Meet expert ITSM consulting and transformation experts from The Adaptavist Group who explore key imperatives to enhance operational efficiency. We'll share helpful best practices and talks on delivering value to your business with ITSM and ESM, supporting your business through critical incidents with major incident management, streamlining your assets, and cross-platform integrations uncovering powerful ways to transform your operation.
We look forward to welcoming you!
Register today to join!
Agenda:
10:15 Welcome & introductions
10:25 Delivering value to the enterprise with ITSM, Cliff Liow, Strategic Solutions Manager
10:45 ESM: How every team can deliver exceptional service, Harry Ha, Technical Lead
11:00 Break
11:15 Breakout sessions:
Supporting mission-critical environments with Major Incident Management, Shakiru Ayanloye, Technical Consultant
Leveraging CMDB to streamline your assets and manage relationships of assets efficiently, Harry Ha, Technical Lead
12:15 Break
12:25 Automating service delivery to accelerate digital transformation, Sean Chua, Customer Success Manager, APAC
12:45 Ask Us Anything session, All
13:15 Buffet lunch & networking
14:30 Close
Event hosts and guests:
Shakiru Ayanloye
Shakiru has worked extensively with Atlassian products (Jira, Confluence, Bitbucket etc) in the last 6 years. He started as a support Engineer for Atlassian cloud products and then moved on to become a consultant. His background is within Software Engineering and he also has a master’s degree in Software Engineering.
Sean Chua
Sean has a decade of experience working with top software companies to the likes of Microsoft, Adobe, Autodesk, PTC, and more in customer facing and stakeholder management roles where he managed nationwide projects engaging SMB, enterprise and government related organisations across southeast asia. He later focused into consultation and advisory to scale-up Startups, and maximising investments and benefits for Nonprofits as a Microsoft Customer Success Manager in APAC.
Clifford Liow
Cliff is an experienced IT Business Development professional with experience in SaaS solutions, business strategy, managed services and project management. He is creative with a passion. Cliff has strong interpersonal and communication skills and enjoys learning while having fun too. He thrives in an innovative and collaborative environment which provides him with the ability to grow and mentor.
Harry Ha
Harry has been working in Atlassian field for more than 10 years. He started his career as a Java developer, Python developer, Consultant and is now a Senior Consultant. He has all Atlassian certificates from 100-600, and he has all AWS certificates, Kubernetes , Jenkins and GitLab certificates. He is also very active in DevOps and open-source projects.