Transforming Service Management: Unlock AI's full potential
We are excited to invite you to the "Transforming Service Management: Unlock AI's full potential" event, which is dedicated to exploring the transformative impact of artificial intelligence on Service Management and the latest advancements within the Atlassian ecosystem.
Designed for leaders and practitioners in both small-scale and large-enterprise IT, this event aims to boost your organisation's service delivery speed and efficiency.
3 October 4.30PM - 8PM EEST
House 124, Agias Paraskevis 124, Chalandri 152 32, Greece
Unlock the future of service delivery innovation to stay ahead!
In a world where service delivery and customer expectations are rapidly advancing, staying ahead requires not just adaptation but breakthrough innovation. Transforming Service Management is crafted for leaders and practitioners like you, aiming to accelerate service delivery by harnessing the power of AI in Service Management.
Don't miss this opportunity to connect with peers, gain invaluable insights, and empower your team to elevate your service delivery practices.
Join us for a half-day dedicated to thought leadership, innovation, and strategic insights.
We look forward to welcoming you!
Key Takeaways
Transform service models with AI
Discover how AI and Atlassian’s solutions are revolutionising service delivery and enhancing customer experiences
Accelerate value delivery
Gain insights into leveraging data for immediate impact and crafting exceptional service experiences
Elevate through collaboration
Learn how to move past legacy tools and encourage teamwork to tackle service management challenges
Improve efficiency and decision-making
Explore ITSM best practices that optimise service delivery throughout your organisation
Speakers
Roman Zhuravlev
ITIL 4 Development Manager and Lead Architect at PeopleCert
Since 2016, Roman has been responsible for the continual development of ITIL. He is an ITIL 4 Master, ITIL v3 Expert and ITIL v2 Service Manager with 25years of experience in IT product and service management. He has written, translated, and reviewed a number of ITSM books, articles, and courses.
Anand Unadkat
Senior Solutions Architect, EMEA Lead at Atlassian
Anand specialises in architecting solutions for channel partners and customers, driving growth and sustainability. With over a decade of consulting experience, he leverages Atlassian solutions to deliver value to customers, helping partners enhance their ITSM practices and solution offerings.
George Papoulias
Chair of BoD ItSMF Hellas - Director, Governance of IT Services & Quality Assurance at PPC Group
Results-driven senior advisor with 30+ years of experience in ESM/ITSM, Programme/Project Management, IT Governance, IT Audit & Cybersecurity. WIth a proven track record across national and international corporate environments in Banking, Financial Services, Software, and Consulting sectors.
Effie Bagourdi
Head of Service Management Practice
With 15 year's experience in IT and service management, Effie is an ITIL4 professional with a track record in highly regulated industries such as banking. Leading our service management practice, Effie is passionate about leveraging AI to elevate customer experience.
Phill Fox
Principal Customer Success Advocate
Phill is an enthusiastic ACE leader with 30 year's experience in IT. He works closely with organisations to transform their services through cultural change and strategically implementing Atlassian tools, as well as optimising solutions with customisations to deliver true value.
Agenda
4:30pm: Registration
5:00pm: Welcome and introductions - Effie Bagourdi/Phill Fox
5:15pm: A New Era of Service Management: From ITSM to ESM - George Papoulias
5:30pm: Atlassian System of Work and High-Velocity Service Management Solution Areas - Anand Unadkat
5:50pm: Insight into The Atlassian AI-powered platform - Effie Bagourdi
6:00pm: Coffee Break
6:30pm: AI in ITSM and ITSM for AI: How AI is changing service management - Roman Zhuravlev
6:50pm: Panel Discussion
7:20pm: Coffee and Networking
8:00pm: Close