Two new smart collections added
Deliver service management excellence with the new Service Collection
Unite IT and operations teams, plus external customer support, with Atlassian's Service Collection. This collection includes three core tools: Jira Service Management (JSM), Assets, and Customer Service Management (CSM), supported by Rovo agents for an intelligent experience.
- Jira Service Management provides a foundation for employee support and resilient operations
- Customer Service Management is now generally available, delivering AI‑powered, omni‑channel support, a specialised Rovo customer service agent, and easy handoffs to humans
- Assets is now available as a Platform app, providing a place to store and act upon physical and digital objects
This combination of JSM as the core service management offering, CSM for external customer support, and Assets to track, manage, and visualise assets and services, plus Rovo agents, provides a unified solution to make your service management processes even more effective. Rovo agents serve as AI teammates to employee support, operations, and customer support.
Track and streamline the entire software development lifecycle with Software Collection
The Software Collection provides AI, visibility, and insights across the software development lifecycle, enabling leaders to identify any bottlenecks or breaks in the flow. With this new collection, leaders gain measurable insights into productivity, quality, and AI impact.
- Rovo Dev - now generally available and works as a context‑aware AI agent to support developers in planning work, generating code, running reviews, and troubleshooting pipelines
- Bitbucket and Bitbucket Pipelines - provide CI/CD built for speed and reliability
- Compass - a component catalogue with scorecards for standards and ownership
- DX (joining upon acquisition close) provides engineering intelligence, combining qualitative developer experience with quantitative metrics
Major updates to current collections
Cross‑functional teams move from idea to execution quickly with Teamwork Collection–now even smarter
- Create with Rovo - turn scratchpad notes into pages, live docs, or whiteboards with this new tool
- Jira - Rovo project-management skills have been added to break down work, update items, add context, and keep backlogs organised
- Rovo Dev - assign tasks to agents for code generation, and soon, third-party agents such as Canva, Box, Devin, Cursor, Databricks, and GitHub
- Loom - upgrades include streamlined bug reporting from Jira, smart Jira updates from video, live transcripts, and a new desktop app
- Confluence - keep updated anytime with audio briefings for on-the-go summaries via mobile
It’s now even easier to connect priorities to work, goals, people, and investments with Strategy Collection
- Rovo - now available inside Strategy to deliver predictive insights, risk detection, smart recommendations, and executive‑ready summaries
- New Funds view in Focus and Talent - ties labour and non‑labour spend to goals, work, and teams
- Strategic Events in Focus - allow you to manage mid‑cycle planning changes in one place with full context and history
Enterprise-grade improvements for security, governance, and trust
Atlassian has made 120+ new enterprise advancements, with many more in the pipeline.
Some highlights include role‑based access, splitting organisations into Units each with its own security and control settings, ISO 27001 and SOC 2 compliance, and Atlassian‑hosted LLMs to keep sensitive data in the cloud.
Plus, it was announced that Isolated Cloud will be generally available from early 2026.