What are the latest trends and challenges of digital communication for remote workers?

| Report due for release August 2020

As remote working becomes our ‘new normal’, the Adaptavist Digital Etiquette study examines the technical, emotional, and practical benefits and challenges of digital communication.

Highlights from the study

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    Workers expect a high level of professionalism, even when at home

    58% of respondents believe taking a conference call from your bed is never acceptable. Additionally, one in ten under 35 year olds considers it utterly unacceptable for pets or children to appear on a video conference.

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    Digital communication angst highest amongst the young

    While millennials are often seen as a digital friendly generation, 46% of Millennial workers worry daily about how they communicate virtually (vs. just 22% of over 45s).

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    More communication tools, less training

    The research highlighted that, although 41% of us are actively engaged on over 4 platforms a day, 44% of us have never had any training on how to use them. 

“Being able to glance across and see someone looks worried enables us to quickly address concerns and allay fears. This level of support is particularly important for those who are less experienced in the commercial world. Unchecked, concerns can escalate causing unnecessary stress and anxiety and this is one of the risks with an increase in remote working long-term and something that companies should prioritise.”
Prof Cary Cooper
Professor of Organisational Psychology and Health at University of Manchester

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  • How the digital communication landscape is changing
  • The greatest challenges with working remotely and communicating virtually
  • The best digital technologies and tools to support the virtual workplace
  • How widely people’s opinions, beliefs, and behaviours vary when it comes to digital etiquette

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