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Compatibility

Compatible with JIRA 7.X and later.

Request Types

Queues

SLAs

Ability to export and import Service Desk configuration items

This version is able to export and import these configuration items in a Service Desk:

  • Request types (including fields and status mappings)
  • Request type groups
  • Queues
  • SLAs (including calendars, goals and conditions)
  • No labels