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In our current live install of Conf 2.7.3 with TB 3.3.1, as well as a test Conf 2.10 with TB 3.3.2-conf2.10 (conversion/upgrade done today), we no longer can see our layouts listed in either 'Manage Builder Layouts' or 'Builder Administration'

Our spaces however are still being rendered with the correct TB layouts and in Builder Administration > Manage Spaces, the correct TB layouts still appear next to the spaces they have been assigned to.

Please help. TIA

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9 Comments

  1. Unknown User (tstrugar@wwf.org.au)

    I have created a ticket for this issue on Adaptavist's JIRA instance. Please ignore this post.

  2. It may be useful for others to be able to read this, as it is a relatively common problem ... one of our users believes that this tends to co-incide with the tracking plugin being installed, but we have no hard evidence of this.


    Sounds like bandana cache corruption ... so long as you havent attempted to save any new layouts you should be able to get away with just flushing your bandana cache:

    1. Go to the Confluence administration page
    2. Under Administration click on Cache Statistics
    3. On the resulting page click on the Flush All link at the bottom right to flush all the caches

    If however you have attempted to create new layouts or save existing ones then you will likely have corrupted your hierarchy. You can rebuild your hierarchy using the tool on the backup tab.


    It would be most useful to us if as users experience this problem and read this page they could attach a comment containing a list of the plugins that they have installed and the version of confluence that they are using, as this may help us to determine common factors and hopefully locate how the bandana caches are getting corrupted in this way.

    1. Unknown User (tstrugar@wwf.org.au)

      Not having attempted to create new layouts or save existing ones I tried flushing all the Cache Statistics but that did not work.

      So I then rebuilt the hierarchy and that fixed the problem, all layouts were restored and look fine.

      Many thanks.


      And here is our list of installed plugins: (note: we haven't installed the Tracking plugin)
      Adaptavist Community Bubbles
      Adaptavist Content Formatting Macros
      Adaptavist Footnotes
      Adaptavist Theme Builder
      Advanced Macros
      Attachment Extractors
      Balsamiq Mockups
      Basic Macros
      Bulk User Upload
      Cache Plugin
      Calendar Plugin
      Chart Plugin
      Checklists Macros
      Clickr Theme
      Code Macro
      Compatibility Macros - Plugin disabled.
      Composition Plugin
      Confluence Atlassian Plugin Repository
      Confluence Attachments Plugin
      Confluence Blogging RPC Plugin - Plugin disabled.
      Confluence Classic Theme
      Confluence Contributors Plugin
      Confluence Remote API
      Confluence Usage Stats
      Custom Space User Management Plugin
      Dashboard Macros
      Dynamic Task List Macros
      EditGrid Plugin
      Flash Plugin
      French language pack
      German language pack
      Gliffy Plugin for Confluence - 9 of 10 modules enabled
      Google Maps Plugin
      HTML Macros - Plugin disabled.
      IM Presence NG Plugin
      Information Macros
      JIRA Macros
      Labeling Manager
      Layout Macros
      Left Navigation Theme
      Linking Plugin
      Live Search Macros
      Mail Page Plugin
      Metadata Plugin
      Multi Excerpt
      Page Information Tools
      Presentation Macros Plugin
      Redirection Plugin
      Reporting Plugin
      Scaffolding Plugin
      Social Bookmarking Plugin 10 of 11 modules enabled
      Sticky Notes and Snip-Edit Plugin 11 of 13 modules enabled
      Table Plugin
      Table of Contents Plugin
      Tabular Metadata
      Task List Macros
      TinyMCE Editor Plugin
      User Listener
      Visibility Plugin
      WebDAV Plugin

    2. Unknown User (jeff@lightspeedsystems.com)

      I had the rebuild my hierarchy to fix the issue, however also had to upgrade my version of Theme Builder before the 'rebuild hierarchy was available.
      Thanks for the help!
      P.S. I am not using the tracking plugin, so I don't think that is the common setting.

      1. Thanks for the feedback ... I myself am dubious that the tracking plugin would be at fault, its just one of the suspicions that was offered to us by a client who does a lot of builder theme design work for their clients.

        If at all possible could you paste in the list of plugins that you have installed ... you can get the list from the support request screen under the administration section in site admin.

        1. Unknown User (jeff@lightspeedsystems.com)

          Sorry took so long, but here it is...
          Adaptavist Content Formatting Macros
          Adaptavist Footnotes
          Adaptavist Theme Builder
          Adaptavist User Management Plugin
          Advanced Macros
          Attachment Extractors
          Basic Macros
          BloggingRPC
          Cache Plugin
          Chart Plugin
          Clickr Theme
          Code Macro
          Compatibility Macros
          Composition Plugin
          Confluence Atlassian Plugin Repository
          Confluence Attachments Plugin
          Confluence Classic Theme
          Confluence Contributors Plugin
          Confluence Remote API
          Confluence Usage Stats
          Dashboard Macros
          Dynamic Task List 2 Plugin
          Dynamic Task List Macros
          Excel Plugin
          Form Mail
          French language pack
          Gallery
          German language pack
          Google Calendar Plugin
          HTML Macros
          IM Presence NG Plugin
          Information Macros
          JIRA Macros
          Layout Macros
          Left Navigation Theme
          Lightspeed Spaces Macro v2
          Linking Plugin
          Live Search Macros
          Mail Page Plugin
          Metadata Plugin
          Office Connector plugin
          Page Access Macros
          Page Information Tools
          Page Tree
          Podcasting Plugin
          Redirection Plugin
          Reporting Plugin
          Social Bookmarking Plugin
          Table Plugin
          Table of Contents Plugin
          Tabular Metadata
          Task List Macros – Plugin disabled.
          TinyMCE Editor Plugin
          User Listener
          Visibility Plugin
          WebDAV Plugin - Plugin disabled.

  3. Unknown User (dmatsum)

    We've seen this issue as well, it appeared to happen a few weeks ago, but we didn't notice since it didn't effect the operation of the existing spaces. I didn't find this before simply restoring a backup for the missing layouts. I thought I tried the rebuild suggestion, but I believe I got an error.

    Adaptavist Advanced Search
    Adaptavist Content Formatting Macros
    Adaptavist Footnotes
    Adaptavist Rate Macro
    Adaptavist Theme Builder
    Advanced Macros
    Atlassian Plugin Repository
    Attachment Extractors
    Basic Macros
    BloggingRPC
    Chart Plugin
    Checklists Macros - Slightly modified
    Clickr Theme
    Code Macro
    Compatibility Macros - Plugin disabled.
    Confluence Attachments Plugin
    Confluence Classic Theme
    Confluence Contributors Plugin
    Confluence Remote API
    Confluence Usage Stats
    Dashboard Macros
    Descendent Notification Plugin
    Dynamic Task List 2 Plugin
    Dynamic Task List Macros - Plugin disabled.
    Excel Plugin
    French language pack
    German language pack
    HTML Macros
    IM Presence NG Plugin
    IndexGlossary - Slightly modified version, no change in any storage mechanisms
    Information Macros
    JIRA Macros
    LDAP_Plugin_Validation
    Layout Macros
    Left Navigation Theme
    Lilyfield Theme
    Linking Plugin
    Live Search Macros
    Macro usage stats
    Mail Page Plugin
    Mark For Review Plugin - Modified, no change in any storage mechanisms
    Metadata Plugin
    Page Information Tools - Slightly modified
    Pagetree Search
    Plugin Information
    Reporting Plugin
    Social Bookmarking Plugin
    Statistical Analysis Plugin - Plugin disabled.
    Table of Contents Plugin
    Tabular Metadata
    Task List Macros - Plugin disabled.
    TinyMCE Editor Plugin
    Top and Left Navigation Theme
    Top and Left Navigation Theme - Alternative Version
    United Status English language pack
    User Listener
    Visibility Plugin
    Voting Macros
    WebDAV Plugin
    Word Plugin

    1. Unknown User (michael.roytman@bcbsa.com)

      We too are experiencing this problem on Confluence 2.7.3. I just upgraded from 3.3.2-M3 to 3.3.3 in my dev. environment and low and behold all the themes are gone.
      I flushed the cache and the layouts re-appeared. Proceeded with an upgrade in our QA environment, did flush the cache but the layouts do not appear... Luckily I have a pretty fresh backup which I am going to have to revert to.
      Worst of all, we are also seeing a strange problem with Confluence sometimes not rendering site admin interface pages at all. Sometimes, only layout tab in Theme Builder does not get rendered. I was wondering if anybody else is experiencing the same issue with site admin pages. It was happening with 3.3.2-M3 and now with 3.3.3.
      We run Confluence 2.7.3 on Websphere 6.1 and Oracle 10G.

      Michael

      P.S. Just rebuilt layout hierarchy and layaouts show up fine in QA. Still, site admin pages are not getting loaded.

      Here is the list of plugins (besides what's bundled with Confluence):

      Adaptavist Advanced Search
      Adaptavist Community Bubbles
      Adaptavist Content Formatting Macros
      Adaptavist Theme Builder
      Advanced Macros
      Attachment Checkout Plugin
      Cache Plugin
      Calendar Plugin
      Chart Plugin
      Code Macro
      Composition Plugin
      Confluence Remote API
      Custom Space User Management Plugin
      Dashboard Macros
      Dynamic Task List 2 Plugin
      Excel Plugin
      Flash Plugin
      Form Mail NG
      HTML Macros
      Insert Picture Plugin
      Layout Macros
      Linking Plugin
      Live Search Macros
      Mail Page Plugin
      Metadata Plugin
      Office Connector plugin
      Page Information Tools
      Page Tree
      Presentation Macros Plugin
      Redirection Plugin
      Reporting Plugin
      Scaffolding Plugin
      Survey Macros
      Table Plugin
      Tabular Metadata
      Tracking Plugin
      Visibility Plugin
      Visio Plugin
      WebDAV Plugin

  4. Unknown User (macandron)

    Hi,

    I have a different kind of problem. I can see all of my layouts in Builder Administration, but when open the Layout Manager, it shows none of the layouts for about a minute, after which I get an error pop-up:

    manage-layouts.js : failed tree initialisation

    I've tried flushing the cache, reinstalling the plugin, rebuilding the index and doing a clean import of my layouts. It seems there's a problem with the plugin itself, but I can't figure out what it is.

    Any pointers?

    I'm using Confluence 3.0.1 and Theme Builder 3.3.5-conf210.

    List of plugins in use:
    Adaptavist Advanced Search
    Adaptavist Content Formatting Macros
    Adaptavist SubSection
    Adaptavist Theme Builder
    Advanced Macros
    Atlassian UI Plugin
    Attachment Extractors
    Basic Macros
    Chart Plugin
    Checklists Macros
    Code Macro
    Composition Plugin
    Confluence Atlassian Plugin Repository
    Confluence Attachments Plugin
    Confluence Blogging RPC Plugin
    Confluence Contributors Plugin
    Confluence HTML Macros
    Confluence PDF Export
    Confluence Remote API
    Confluence Thread Dump Plugin
    Confluence Usage Stats
    Copy Space Plugin
    Dashboard Macros
    Dynamic Task List 2 Plugin
    Excel Plugin
    French language pack
    German language pack
    Graphviz Plugin
    IM Presence NG Plugin
    Information Macros
    JIRA Macros
    Labeling Manager
    Layout Macros
    Left Navigation Theme
    Linking Plugin
    Live Search Macros
    Office Connector plugin
    Page Information Tools
    Page Tree
    Profile Macros
    Scaffolding Plugin
    Shared Application Access Layer API
    Shared Application Access Layer Confluence Plugin
    Survey Macros
    Table Plugin
    Table of Contents Plugin
    Tabular Metadata
    TinyMCE Editor Plugin
    UWC Importer Admin Panel
    User Lister
    User Status
    WebDAV Plugin
    Widget Connector