2007/10/02
Sales Overload
As you may have noticed if you visited our website recently, we're absolutely swamped with sales enquiries.
I've just been reviewing the number of tickets on our secure issue tracker and over 50% of all tickets are sales related!
| Category | Percentage of Tickets |
|---|---|
| Sales | 51% |
| Builder Support | 24% |
| Bespoke Projects | 20% |
| Hosting Support | 4% |
| Other | 1% |
We're hoping that the completion of our Confluence-based eCommerce plugin will significantly reduce the overheads of processing sales, but as that's not going to be available for at least the next few months it looks like we're going to be overloaded for a while yet.
