This is Broken

Yeah there's a few good points hidden inside what's generally otherwise a comedic rant. Several of the examples particularly irked me; for instance, electric security gates are designed to slam shut on whatever's in the way otherwise they wouldn't be that secure - just grab your nearest 4 year old and voila you're in.

Also he often completely disregards the difficulty in actualising solutions, such as getting area maps put up in a district of NY. In order to do this you need a budget allocation for the planning, the design, the production, the workers to put them up, a maintance policy, etc... So while something may be broken its solution is not necessarily feasible within a given organisation for genuine reasons: vaccines or maps? Similar difficulties would be faced if shop keepers in the area decided to group together to do it.

However the main message of allowing people to say when they think something is broken and/or provide a solution so be free, nay, encouraged to do so is an excellent one.

I also like the Japanese idea of "when something goes wrong, find out what f**ked up rather than who".