Our Premium Support service gives you direct, responsive access to our highly skilled Confluence engineers between 8am - 8pm (London time), 7 days a week.
Overview
Premium Support extends our Standard Support by providing telephone support, guaranteed response times and extends our Business Support by providing more than double the weekly coverage.
This support contract is best suited to multinational organisations which have a mostly European wiki user base and perform upgrades or site maintenance at weekends, or organisations elsewhere in the world who want additional support coverage overnight.
Which products and services are supported?
The following products and services can be supported:
Products should be kept up-to-date to ensure highest quality of support.
Service Availability
Premium Support is available between 8:00 and 20:00 (London time) 7 days a week.
Pricing
Each item (hosting account, application or plugin) supported costs £200 GBP per month.
Discounts are available for paying in advance: Quarterly (3 months, 5%), Annual (12 months, 10%).
84 hour weekly coverage
7 days a week, 8am - 8pm (London time)
Guaranteed response times
Max. response time: 4 hours
Max. schedule time: 3 days
Min. contract term: 3 months
Telephone support
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