Our Enterprise Support service gives you direct, responsive access to our highly skilled Confluence engineers 24 hours a day, 7 days a week.
Overview
Enterprise Support extends our Standard Support by providing telephone support, guaranteed response times and extends our Premium Support by doubling the weekly coverage.
This support contract is best suited to multinational clients or support of applications with a worldwide user base.
Which products and services are supported?
The following products and services can be supported:
Products should be kept up-to-date to ensure highest quality of support.
Service Availability
Enterprise Support is available 24 hours a day, 7 days a week.
Pricing
Each item (hosting account, application or plugin) supported costs £350 GBP per month.
Discounts are available for paying in advance: Quarterly (3 months, 5%), Annual (12 months, 10%).
168 hour weekly coverage
7 days a week, 24 hours a day
Guaranteed response times
Max. response time: 4 hours
Max. schedule time: 3 days
Min. contract term: 3 months
Telephone support
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