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Customer Support Portal

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These tutorials relate to our Customer Support portal available at https://support.adaptavist.com/.

Creating an Account

Learn how to create an Adaptavist account which allows you to log in to any of our sites.

Create a Ticket

Learn how to create a ticket (known as an "Issue") on our portal.

Replying to Tickets

Learn how to add replies to a ticket (known as "Comments").

Hand to Adaptavist

Get our attention by Handing Tickets to Adaptavist.

Adding Participants

Learn how to add more participants to your tickets.

Adding Attachments

Learn how to add files to your tickets.

Ticket Priorities

Learn about appropriate ticket prioritisation.

Ticket Lifecycle

Learn about the stages a ticket goes through.

Closing a Ticket

Learn how to close completed tickets.

Support Survey

Num. Questions: 16, Optional: Some, Anonymous: Yes
What do you think of our support services? Take the survey...

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