Our Business Support service gives you direct, responsive access to our highly skilled Confluence engineers between 9am - 5pm (London time), Monday to Friday.
Overview
Business Support extends our Standard Support by providing telephone support, guaranteed response times and almost four times the weekly service availability.
This support level is best suited to organisations in UK and Europe who predominantly use their wiki during office hours, or organisations elsewhere in the world who want additional support coverage overnight.
Which products and services are supported?
The following products and services can be supported:
Products should be kept up-to-date to ensure highest quality of support.
Service Availability
Standard Support is available between 9:00 and 17:00 (London time) from Monday to Friday.
Pricing
Each item (hosting account, application or plugin) supported costs £100 GBP per month.
Discounts are available for paying in advance: Quarterly (3 months, 5%), Annual (12 months, 10%).
40 hour weekly coverage
Monday - Friday, 9am - 5pm (London time)
Guaranteed response times
Max. response time: 4 hours
Max. schedule time: 3 days
Min. contract term: 3 months
Telephone support
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