This tutorial explains how to get to the "Command Prompt" in Microsoft Windows - the command prompt is used to run various network diagnostic utilities that our support staff may request you to use...
Accessing the Command Prompt
Go to the "Start" menu and select "Run..." from the right side of the Start menu.
Tip:
If you don't have the "Run..." option in your Start menu you may still be able to access it by pressing "
+ R" at the same time (video tutorial).
When prompted, enter "cmd" and click OK.
This will open the MS-DOS shell window, usually referred to as the Command Prompt:
What should I do now?
If you want to quickly find out if you can access your server, use the ping command.
If you want to get a more in depth analysis of the route between your computer and the server, indicating where any problems occur, use the tracert command.
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