Payment Methods

Online Shopping Cart (recommended)

Our shopping cart allows you to purchase products online with minimal fuss. You'll need to sign up or log in before you can buy online.

The shopping cart currently accepts the following methods of payment (some are region-specific):

If you require an invoice, please contact our sales team. Should you wish to pay an invoice using PayPal please indicate this and state your PayPal email address when requesting the invoice.

Credit/Debit Card payment by phone, fax or customer support portal

An invoice is required before you can use this payment method. The following credit and debit cards are accepted:

For security reasons, never email us your card details.

Telephone

Call during 9:00 – 17:00, London timezone, quoting your invoice reference.

UK customers dial: 01925 3-2-1000

International customers (incl. USA) dial: +44 1925 3 2 1000

Facsimile

Fax the invoice and your credit card details (usually written on the invoice) to:

UK customers fax: 0161 660 8668

International customers (incl. USA) fax: +44 161 660 8668

Please note that faxes are only processed during UK office hours.

Customer Support Portal

If you use our Customer Support Portal at https://tracker.adaptavist.com, always put your credit card details in to a text file (eg. MS Word document or PDF) and attach that file to the ticket.

Never post the credit card details in a comment because the resultant notification email contains the comment text.

Bank Transfers

An invoice is required before you can use this payment method. Please ask for our "Vendor Profile" sheet which contains our bank account details. We accept BACS, CHAPS and IBAN/SWIFT transfers or any other direct form of electronic bank transfer.

Payments must be made without deduction of set-off. If your bank or payment agent charge a fee, you must pay that fee (it must not be deduced from the payment).

To prevent lengthy delays, it is essential that you include our invoice reference number in the "payee comments" field of your transaction.

Once the transfer has been made, please inform our sales team.

Cheque by Post

An invoice is required before you can use this payment method. Please ask for our "Vendor Profile" sheet which contains the relevant address and bank details.

Always include a copy of your invoice when sending us a cheque.

Please note that cheques can take a considerable amount of time to be delivered and subsequently clear in to our account.

Payment and Delivery Timescales

Please note that we cannot supply products or services until payment has cleared.

• PayPal payments clear within a few seconds.
• Credit/Debit Card payments usually clear within the hour.
• CHAPS payments from UK clear within 1-2 business days.
• BACS payments from UK clear within 3-5 business days.
• IBAN/SWIFT (international) payments usually clear within 6-12 business days.
• Cheque payments clear within 5-8 business days of receiving the cheque, but it can take over a week before we receive the cheque.

After payment has cleared, your products or services (as applicable) will be delivered as follows:

• Atlassian product licenses: Please allow up to 7 business days for delivery of your license key by email.
• Adaptavist plugin licenses: Please allow up to 5 business days for delivery of the license key by email.
• Hosting services: Hosting accounts are usually set-up within 1-2 days of payment clearing.
• Support contracts: Usually commence upon payment clearing.
• Bespoke projects: Please allow up to 10 business days of payment clearing for delivery of source code, formal reports, etc.

Got questions?

Please check our Purchasing FAQ or contact us.