Case Study - JIRA Performance Tuning, Architecture and Maintenance Planning for Telecomms Provider
The Customer
A global provider of data networking and telecommunications services.
The Challenge
Our client is a long established user of Atlassian products such as JIRA and Dev Tools including Fisheye, which is setup with what is thought to be the largest Subversion (SVN) repository in the world. These are used across four environments with around 10,000 users, of which typically 6,000 use them on a daily basis. As their use of these products grew, they had begun to experience some performance problems. Trying to overcome these performance issues they had split up their JIRA instance in to two separate systems. They were seeking to resolve these issues and were working with a large multinational provider of IT support services, who reached out to Adaptavist to provide the specialist product knowledge and in-depth experience of working with large Enterprises using Atlassian products at scale.
The Solution
We have a tried and tested methodology that takes a holistic systems approach to identifying performance problems, which has a proven ability to quickly and efficiently identify performance bottlenecks. Using this methodology we were able to identify that the underlying infrastructure was not sufficient to support a repository of this size, and we further identified improvements that could be made to networking configurations to maximise the infrastructure components they had in place. We also undertook a risk analysis of the plugins being used, identifying issues that were causing performance issues and would make future upgrades difficult, whilst detailing the options available and steps necessary to migrate away from them. This also included a strategy for on-going maintenance of their systems, which would prevent such issues occurring again.
The Result
This work resulted in a detailed report, which defined the current issues, their causes, actions to be taken to overcome them and various future improvements that could be made. This enabled a plan of action to be created by the IT services provider, who now have the knowledge required to resolve the performance problems and to prevent recurrence of them in the future. We continue to provide support and training to the customer, enabling them to make the most of their Atlassian products and manage them more effectively.
