Blogs by

Phill Fox

high speed issue linking in Jira Service Desk2

Automate creating new linked issues in Jira Service Desk

In this blog we will look at how to quickly create a new linked Problem ticket based on the current Incident/Alert.

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high speed issue linking in Jira Service Desk

High speed issue linking in Jira Service Desk

This is the third in a series of blogs aimed at making your incident resolution quicker and your customers happier.

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improving triage for better incident management in Jira Service Desk 200x200

Improving your triage for better incident management in Jira

This is the second in a series of blogs aimed at making your incidents smoother, quicker and your customers more satisfied. We’ll bring you tips and best practice based upon real-world engagement with many users of both Jira Software and Jira Service Desk.

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How small changes to JIRA incident management create big results

This is the first in a series of blogs that aim to make your incidents smoother, quicker and efficient and your customers more satisfied.

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Handling daylight saving changes in JIRA Service DeskImage

Handling daylight saving changes in JIRA Service Desk

Many people look forward to the clocks changing to get an extra hour in bed. Here at Adaptavist, it made us wonder what happens to our SLA metrics.

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JIRA Genius: Ensuring Epics are only closed when Stories are completeImage

JIRA Genius: Ensuring Epics are only closed when Stories are complete

If you’re using an Agile methodology you will have many Stories linked to a single Epic in JIRA.

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Update makes JIRA Software more AgileImage

Update makes JIRA Software more Agile

Atlassian has announced that permission handling in JIRA Software has been updated so that users can fully participate in Agile ceremonies without needing to have full access rights to an instance.

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