Blogs about
ITSM
Managing your ITSM/ESM strategy as you scale
Holding on to homegrown ITSM or ESM solutions? It’s time to think big and beyond, with scalable tools tha...
5 strategies to modernise your ITSM solution
Here are some ways you can ensure your ITSM strategy has the customer in mind at all times.
Is Jira an ITSM tool?
Find out how an ITSM platform like Jira Service Management is great for IT and non-IT teams alike.
4 steps to Service Management success
Implementing a successful service management system isn't easy. Here are 4 steps to get you started.
Keeping Jira Service Management secure in the age of remote work
Remote working is working, but security can be an issue. Service desks could leave the back door open.
High speed issue linking in Jira Service Management
How to visualise your Triage for better Incident Management
This is the second in a series of blogs aimed at making your incidents smoother, quicker and your custome...
Easy ways to improve your Jira Incident Management
Handling daylight saving changes in JIRA Service Management
People enjoy the clocks changing, but what happens to SLA metrics? Find out how JSM can help calculate th...
JIRA Service Management - a revolution for service desk software
At Atlassian's Summit 2013 the company has launched JIRA Service Management. See what it means to you.
The four forgotten facets of a smooth ITSM implementation
When considering your ITSM strategy don’t forget these four facets, which can have a huge impact on the s...